Take a deep breath. It sounds like they are on top of it. I would expect that it will be rectified.

I would expect once the correct one is fabricated the current one will be removed and the new one installed.

Expect lots of fingerprinting with a honed quartz top. Good luck keeping it clean.

They can probably just hone it where its at. Going gloss to hone is much easier than the other way

When we remodeled, they put in the wrong flooring. We picked it up after it's 80% done. We don't live in the house during the remodel. The ripped it out and put in new flooring withing a week. Mistake happens, they should redo it. It's a crappy feeling, but that's construction.

I have dark countertops in the kitchen and love them. The only frustration is when I take the twistie thingy off the bread, and then I can't see it on the counters. I have to tap my hands all over until I feel it. I'm getting pretty good though lol.

Someone made the error on your counters and it wasn't you, so someone else should be correcting it. Keep us posted. Good luck :)

If the counter installers suggest honing on site, please read some of the threads in the following link, and make sure they have someone manning a vacuum to suck up as much dust as possible, as it's produced (as Joe does.)

GW discussions--stone dust in kitchens/cabinets

Also, you need to check with the mfr, to find out if honing on site affects the warranty.

I would not want them honed on site. There is no substitute for a factory finish.

I feel like I post this message around once a week. It won't help the OP, but for others reading this: everyone should go to the counter template layout at the fabricator's before the counter is cut. That way, you can be sure you will get what you thought you were buying at the stoneyard.

I'm afraid nothing is a 100% guarantee: our guys came out four times (twice to double check measurements and twice to create two templates). Countertops were mis-cut/measured all the way around, and the project was a train wreck.

I am a fabricator.

A reputable fabricator will replace the incorrect tops within a couple of weeks* and give you a discount for the extra hassle. 5 - 10% would be reasonable. As mentioned previously honed quartz can be difficult to clean. We always make sure clients understand and acknowledge this as most people expect quartz to be "very easy to clean" which it is when polished.

*Note: it could take longer depending on the lead time from the supplier to provide the correct material. Don't beat up your fabricator if this happens.

Hone a marble on site? possibly, hone a quartz on site and a black quartz on top of that never, not without terrible results. What is your quartz brand and color? Is it the fabricator honing or is the finish supplied by the quartz manufacturer? If you want a matte finish on any thing black other than granite I would suggest a using a product like Dekton or neolith not quartz.

Thanks for all the advice. We decided to have the open counter replaced with honed and the “built in hutch” area left polished. The new honed counter did not fit as perfectly as the polished but that was a battle we did not win. And 6 months in, I only occasionally think about that, ha!