Dear simonsezlin,

Thanks for your interest in Neolith and for sharing your concerns with us.

Your statement “Neolith Polished can stain, scratch and chip” is not
accurate. Neolith Polished does not stain as Neolith is non porous and does not
absorb any liquids. Though, there are certain recommendations with regards to
cleaning products which must be followed to maintain its glossiness level.
Neolith Polished does not scratch easily (any easier than other engineered
surfaces). However, given its beautiful high-degree
of shine, we recommend taking caution when dragging certain objects (ceramic
knives for example) on the counter as they can leave marks and surface
scratches. Furthermore, it does not chip if the right use is given to
the countertop.

We are happy to give you some background about this finish: Neolith
Polished stands out for its high degree of gloss and a perfectly linear
reflection which mirrors at its best the way in which precious marbles and
stones look naturally; adding depth, realism and sophistication to the given
designs. Neolith Polished finish, unlike the other Neolith finishes (known for
its extreme resistance to scratches, abrasion and harsh chemicals amongst
others) – Satin, Silk and Riverwashed – and similarly to other polished
man-made surfaces or engineered stone, is a more delicate texture that requires
more care and precaution when it comes to scratches and the use of aggressive
households cleaning products. Neolith Polished slabs are recommended for
residential use in countertops applications; interior and exterior cladding;
and interior flooring with low pedestrian traffic intensity with no outdoors
connection. We do recommend though that you read carefully our Polished Manual
which includes a recommendations section for cleaning, care and maintenance. http://www.thesize.es/web/index.php?pg=6&spg=1&catdescarga=02&descarga=000192&idioma=en

If you give us your contact details, we would be happy to put you in
contact with one of our distributors who can advise you about the difference in
the finishes and make you see in person the resistance of each option?

We look forward to hearing from you!

TheSize Team.

I consider myself an educated consumer. No where in my readings or on the videos did I see a disclaimer about the polished finish. I watched chefs cut on it and metal balls drop on it with no negative effects. I would have been very unhappy if it had been installed and was not as "indestructible" as I had believed it would be. That being said, I will go and look at product with the original finish and hopefully find something I like.