White & Williams Co Inc

What used to be the best in Asheville Is now the worst. There should be a zero stars option because this company deserves a big fat zero. Our AC went out two months ago. Service tech came out to diagnose the problem. Said they had to order the part. Called back to inform us the part was in back order After one week and six calls later, simply attempting to get a return phone call for an an update we are back to square one. Now we have find another company to help us. Do yourself a favor and don’t waste your time with this company. Their customer service is -10. Where is management!???

White and Williams installed my mother's HVAC system, the system started leaking, bad enough that the ceiling tiles in the basement fell in. She called them out, they supposedly serviced the unit and charged her, there was still standing water around the unit when they left, and it was leaking through the basement. My mother thought it was a plumbing issue, called a plumbing company, that informed her it was an HVAC issue, so we called out a new HVAC company, they said the unit should have had a part put on it that would have prevented the leaking. Now we're having to pay thousands of dollars to repair the mold damage done to the floors, walls and beams. I called to get my mother a refund, I was told a service manager would call me back, a week later I had to call back, I was again told the service manager would call me back, someone, not the service manager called back and said a refund would be put in the mail. Very poor customer service, and very disturbing that they would take advantage of an elderly woman.

White & Williams has done service work on my heating and air conditioning systems in the past, so when my air conditioner stopped cooling recently, I put a call into them. I spoke with Deborah, who could not have been nicer. She felt bad to inform me that with the recent heatwave, it would be a couple of days before a technician could come out. Having been totally satisfied with their work in the past, I decided they were worth waiting for. Jason was the technician who came out to the house, and he was very knowledgable and friendly. He replaced the capacitor on our 38 year old air conditioner, charged the system up, and this took less than 1 hour! The price for the total repair was very reasonable.