Sewell Appliance

Unfortunately, a nightmare experience!! Poor customer service. They said the Installer could pick up appliances anytime. They gave day's and hours they were open for pick up. Installer and client Cleared their schedules to have the appliances installed on Friday. Installer got to Sewell on Friday morning to pick up appliances, Sewell said they were doing inventory and would not release anything?! No one called or emailed to let us know not to come!!! I’m sure they knew when the 2 days for inventory was scheduled well in advance. Talked to Sewell’s manager, Eddie Robinson, not very understanding and said they would have the store open on Monday and installer could pick them up then. My installer then went there on Monday morning and they told him that they had 2 items like we need but they GAVE BOTH of THEM to someone else. They knew one of them was for us!! Especially, since we had the fiasco 2 days earlier on the Friday. They told my installer they had a different kind that would fit. So he took it. IT DID NOT!! Now Installaton of that item can’t be done before Thanksgiving. Because they had to order it .,. Again. This is totally Sewell’s fault!! The customer, me, did everything they told me to do immediately from the beginning of the process. I am disappointed that they obviously don’t care about customer service or doing the right thing. Installer and I were inconvenienced but not them. They could care less. I will NEVER Recommend them to anyone.

Sewell Appliance has been the worst experience I have ever had working with a company. They do not communicate with their customers. I understand the difficulties imposed by the pandemic, but they take your money and do not deliver the product you paid for nor do they communicate about the delays nor expectations as to when you might receive the product. I will warn you to avoid this company.

I've worked with Kit for five years now and can't say enough good things about her knowledge and great service. Kit's an expert in her field and can help my clients get through the really tough world of appliances and its ever changing technical aspects. It's always great to have someone I can rely on to help my clients get the right products for their homes.

A few years ago, my mom's Kenmore microwave stopped working. It wasn't new, and it hadn't been purchased at Sewell"s. Sewell"s, however, was close-by, and I am exceptionally lazy, so my choice was obvious. I chose wisely:. though Kenmore was not one of their products lines, the tech honored the warranty, and I returned a hero. I knew that already, but now my mom had clear evidence. Thanks to all. I recommend without reservation.

Sewell is the worst company for service. I have purchased sub zero fridge and wolf range, they never once came to service my appliances. Every time I call they suggested to call Sterling. If I could go back I would have given Sterling appliances my business because of their outstanding customer service.

We have worked with Butch at Sewell many times for our clients' appliance needs We appreciate the quality products, great selection and service we can count on. It's our number one mission to provide excellent service to our remodeling clients, and Sewell helps us do that!