Andover Renovation Solutions, Inc.

We paid 1500$ for plans from an Architect we were told we needed in order to get a bid. It has been 4 months they didn’t even send a copy or given us a bid. Called countless times no answer or a call back. This is looking like a sham.

Very frustrating experience across the board. This four month project to renovate an upstairs bathroom and redo the hallway and bedroom took 11 months. Poorly managed with no overall on-site project manager except for the owner Bill Penny. Bill is a very nice gentleman with a low-key, professional, reassuring style. Unfortunately he seems over-extended. Minimal supervision of sub-contractors. Poor communication and follow-up. Subs made mistakes and left messes. Bill seems to have a very thin bench of contractors who are often on other jobs. Never knew when they would show up. Were repeatedly told that workers would show up on a particular week only to have then show up weeks later. Problems with inspection and electrical work. The most frustrating renovation experience we ever had and we have renovated three houses.

Andover Renovation Solutions is a design/build home renovation company. The initial design with the owner, Bill Penny was informative. Bill is very knowledgeable and his design team came up with a beautiful design for our house. The problem wasn’t the design phase but the execution of the project. Marc, the project supervisor was inexperienced and unable to manage a project of this size. Andover Renovation’s subcontractors were below par, sloppy and inexperienced. Communication with the subcontractors was almost impossible since many did not speak English. Our existing sun room needed a major update. Since the room was settling, it required new footings. Instead of replacing the footings, they poured cement onto the existing footings to have the appearance of new footings. 2 years later the porch settled over 2 inches and the footings needed to be replaced. The master bath included a $3,000.00 air tub. The plumber cut a hole in the tub to insert the control panel. The panel was installed in the wrong location and upside down. After an argument with the design team, the original plumber walked off the job. Andover Renovation scrambled to find a second plumber to complete the job. The second plumber installed a multi zone heat system. The system is undersized and the house and is always cold and drafty. The entire electrical system in the house was updated. Half the plugs in the house cannot be used since they trip the circuit breakers with anything bigger than a table lamp. Recessed lighting in the kitchen and sun room flicker. The vinyl siding was installed by 3 different sub-contractor. The first sub-contractor, who could not speak English, installed the siding on one side of the house in an angle. The siding needed to be completely removed and replaced. He was fired and a second sub-contractor was hired to correct and finish the mess the first sub-contractor left behind. The second contractor attempted to cover rotted wood on the sun porch with the new vinyl siding. He disappeared and a third contractor was hired to complete the job. Some of the windows were not trim out to match the rest of the house. One of the 3 vinyl sub-contractors didn’t flash the windows correctly. The windows leak and require re-flashing. Additional problems included: - bathroom vent that was not vented - bathroom ceiling light that was not connected - pedestal sink not secured to the wall and smashing on the floor. - chip bath room wall tiles - uneven bath room floor tiles - substitution of higher quality materials with poor quality materials - side by side door frames that are different heights - Incomplete tile work - drafty sun porch - Leaking toilet, sink and tub - Amateur finish work We attempted to contact Andover Renovations many times to complete the final punch list and fix the mess they left behind, without any success. This company does not take pride in their workmanship.