Willow Lane Cabinetry

We have recently finished a large kitchen remodel using cabinets from Willow lane. The experience with their designer Virginia Porten was beyond 5 stars. She is so good at what she does. her 3 D renderings were spot on with the ultimate look. Even after the cabinets were ordered and her job was done, she answered my questions promptly. Even helped me visualize in 3 D what a certain back splash tile might look like. i would recommend her without hesitation to everyone I know. Other people from Willow Lane-brenda the claims manager, Ed in charge of shipping were all responsive, easy to reach and gave considered answers to everything that arose along the process. As far as the quality of cabinets, functionality, price- we are quite happy. A few words of caution if you are going this route. 1. Weakest link in the chain is shipping. We had an awful day awaiting UPS frieght. They expect you to unload the shipment and take it inside from their truck yourself. it is called curbside delivery and no one mentions it till order has been placed. I had arranged movers to do this for us but UPS freight gives a 10 hour window, so go figure how to manage that. I tried calling their terminal so I would get a 1-2 hour notice when they arrive and have the movers come accordingly. They never had a straight answer. In fact due to some mistake, they never assigned a driver to the truck containing our shipment and at 4pm they told me they can't send it today. A lot of shouting later, a supervisor stepped in, sent a driver with the truck. Luckily our movers were able to come at short notice and all was well. But really if willow lane would get a shipper which delivered inside the home and not leave customer responsible for unloading and checking all shipment for damages, it would be much easier for anyone to order from them. Because of our experience I would not order a large order from Willow Lane. It was just too stressful. 2. There were some mess ups and delays. missing pieces, wrong pieces. Brenda helped promptly but things are slower at warehouse level. The manufacturer is in TN. so if you are on a tight schedule you will be disappointed. 3. The manufacturer we ordered from- timberlane offers only single oven cabinets. the double oven or oven microwabe combo does not fit properly even after cutting out bottom drawers. if you cut two there is big gap on top. if you cut one top is a bit too high. I can live with it but wish I had know before. 4. finding a good contractor to work with you if you don't order cabinets from their guy is tough. very tough. so make sure you find someone reliable before you order. One star off is for the whole process of ordering cabinets online. It is definitely more hands on and stressful than ordering from wherever you contractor wants you to. For willow Lane itself our experience was close to 5 stars.

I found cabinets that matched the design we wanted for our home office remodeling (saw on Houzz.com) project. The price was excellent. I ordered the cabinets on Thursday and they arrived the following week. We actually had to have them delay the delivery a couple of days as I was out of town. Easy to work with. Great instructions on how to receive the cabinets and put them together.

I cannot imagine a worse ordering experience than with this company! The driver refused to show his id at our gate and thus we took off work to have no cabinets delivered that day. When we were finally able to get the delivery 2 cabinets were missing and all but one of our cabinets had serious damages! I opened the first box to find nails protruding, glue everywhere and a face panel about 1/8th of an inch from the cabinet. Awful quality! Making it worse is the fact that Willowlane is only a middle man so any customer service actions are between you and them and then they talk to the cabinet company. 2 weeks after receiving my order, hours of opening boxes, hundreds of pictures and dozens of emails later the best they could come up with was to replace 6 cabinets after I had told them and shown them EVERY cabinet was damaged besides one! I was forced to place a credit dispute because the quality presented by their sample door that I was told to order to ensure I would be happy with my order was FAR dodfeeent quality than the mess I received.

This was my first time ordering cabinets through Willow Lane Cabinetry. Not only are the prices great, the cabinets were shipped quickly, everything was correct, and they were easy to put together. It was a great experience and I would definitely recommend Willow Lane to anyone.