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About Us
Harvey is a leading manufacturer of high-quality windows and doors.
For over 60 years Harvey has been inspiring homeowners across New England (and beyond!) with our custom new construction and replacement windows and specialty entry doors to complement your home style and take your project to the next level.
When you choose Harvey, you’re choosing peace of mind. You can rest easy knowing you’ve invested in a company that stands behind its products and offers best-in-class warranties and field service.
Services Provided
Custom Windows
Areas Served
Nationwide, New Hampshire, Massachusetts
Category
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Business Details
Business Name
Harvey Building Products
Phone Number
(800) 942-7839
Website
Address
1400 Main Street
Waltham, MA 02451
Followers
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Credentials
1 Houzz Award
2 Houzz Badges
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11 Reviews for Harvey Building Products
Newest first
Charles Mebus
Average rating: 1 out of 5 stars
We purchased a new front door through a contractor and had it installed. Within the first year, a the frame of the door (newel post) developed a crack. Our contractor gave up working on the issue with Harvey and I had to take over the follow up. Initially I was told that they would need to replace the door, then when I tried to get this scheduled, I was told that Harvey only manufactures the door slab and not the frame, and that the frame company was insisting on a repair. Over the next 2 plus years, their initial inability to find our records in their systems, no follow up requiring multiple calls from me to different representatives, and 3 failed attempts at filling and painting the crack, I was told that the problem was extremely rare, that they don't "normally do repairs" and the crack is cosmetic and not structural, and that I could try a finding a carpenter who may have more experience this sort of thing. Bottom line is, we purchased a Harvey door, it cracked, and they didn't stand behind their product.
September 3, 2023
Comment from Harvey Building Products:
Hi Charles – We are very sorry to hear about your situation. In discussing with our field service team, whom you were in touch with when we first received notice of your inquiry, they suggested we could order a new frame for your contractor to install due to the damage. As we did not get the first notification until a year after installation, you rejected the offer because the door would need to be completely removed and replaced. We also suggested a replacement frame when you reached out to us again a while later and we asked if your contractor could contact us to order the remake onto his account to ensure he would receive it to repair your door. We can still provide a replacement frame if you can put us in contact with your contractor to process the remake order for you. Thank you.
Jeff Moores
Average rating: 1 out of 5 stars
They’re OK until they’re Not….
We outfitted our new construction cottage with Harvey Products thru a local contractor; windows, doors, siding etc. We visited their showroom in Berlin CT, and they were mostly helpful.
Long-story-short, one of the exterior doors leaked badly at the lower corners on both sides. It’s a Therma-Tru door slab, but Harvey manufactured and fitted the frame. The Harvey Rep said that the problem was improper installation, so it was replaced by our contractor under the Harvey Rep’s supervision. The second door also leaked in the same two places, so it wasn’t the installation. Harvey has been doing a dance ever since. The contact person is either “in a meeting” or “on a conference call”. After repeated calls she begs off, and “has to take it up with the New Hampshire field office”. Total run-around.
Harvey is an OK supplier, until you have a problem. When that happens, they don’t want to know. I’ve read that they used to be a pretty good company until they got bought out. Consider yourself warned.
February 22, 2020
Comment from Harvey Building Products:
Hi Jeff- We are very sorry that you did not have the best experience with us. Customer service is very important to us at Harvey and we would like to help you get a resolution to your inquiry that will be to your satisfaction. If you could please reach out to us at wecare@harveybp.com, with your name/installer name and order number (if you have it), we will have our customer service department look into your situation and reach out to help you get a resolution. Thank you
HU-263171867249
Average rating: 5 out of 5 stars
I contacted Harvey about a faulty lock on my sliding door. Customer service was very responsive and promptly ordered the part and scheduled service. The technician was very professional, on time, and our door was fixed in under 5 minutes.
January 28, 2019
I contacted Harvey Building Products via their web site link regarding a warranty claim for three window sashes that are ten years old. I was provided clear instructions on how to submit a proper claim. I emailed the requested photos of the affected windows and my request for replacements was promptly approved. I am 100% satisfied with the response by the Harvey customer service rep. He was polite and professional and gave complete and clear instructions on how to obtain the replacements at no cost as the windows were under warranty. I would gladly do business with Harvey Building Products again.
January 22, 2019
Comment from Harvey Building Products:
Thank you R Jones. We are so glad our customer service department was able to help you with your inquiry and that you are satisfied with the outcome.
HU-927354133
Average rating: 5 out of 5 stars
Had a patio door delivered that had issues and needed to be remade, Harvey's made sure all my customers needs were satisfied all the way through the job until door install.
December 21, 2018
Gregg Couture
Average rating: 5 out of 5 stars
Great windows and great service! I had an issue with one window about 5 years after installation and they took care of it flawlessly. Would definitely recommend and use again.
November 28, 2018
Comment from Harvey Building Products:
Thank you, Gregg! We are happy we could provide a great experience for you.
Amy Baughman
Average rating: 1 out of 5 stars
Ordered 32 Harvey Majestic double hung windows to replace all the windows in our home. It was a big job, Somehow the wrong colored exterior window was ordered. I suspect the ordering process may be confusing. Harvey refused to redo the order, and we had to paint over the aluminum clad exterior which obviously does not look nearly as nice and also voids the warranty. It was the most expensive renovation my family has ever done, and it was a super disappointing outcome.
BE VERY CAREFUL DURING THE ORDERING PROCESS!
October 4, 2018
Comment from Harvey Building Products:
Hi Amy – We are very sorry to hear that your project outcome was not as expected. Our ordering system is very robust and, although there are check points and approvals required, we understand mistakes can still be made. As a manufacturer offering hundreds of customization options, it is critical that orders are reviewed carefully.
We hope it is reassuring to know that by painting your windows you did not void your warranty - they are still very much covered and if you ever have the need, we are here to help. By selecting Harvey windows, you have a great warranty that covers the service of your windows for years to come.
We hope it is reassuring to know that by painting your windows you did not void your warranty - they are still very much covered and if you ever have the need, we are here to help. By selecting Harvey windows, you have a great warranty that covers the service of your windows for years to come.
Lisa Fratarcangeli
Average rating: 4 out of 5 stars
Installed Harvey Majesty Wood Windows in our home. The tilt in for cleaning makes my job so much easier. Beautiful windows. We chose grilles on top nothing on bottom with half screens which are almost invisible. The view is clear. Our installer was able to remove old windows and install new with no damage to inside or outside walls. Wish we had done this years ago.
May 30, 2018
Comment from Harvey Building Products:
Thanks for the kind review, Lisa! We're thrilled to hear that you're happy with your Harvey windows.
Harvey building product offers great products for all budgets.
Showrooms are very helpful and have great information for making selections.
Investing in your home can be stressful, Harvey will alleviate this.
You won't regret using Harvey for your building products.
We never have.
May 26, 2016
Gable Building Corp.
Average rating: 5 out of 5 stars
We had a customer interested in Harvey windows, we contacted their sales representative who came right out to meet with us, we received a quote within days and kept us informed of any lead times and delivery status. Very happy with their products and services.
April 28, 2016
Wellington Design and Construction
Average rating: 5 out of 5 stars
Harvey Industries are my go to suppliers for all my envelope and specialty needs for the last 20 years. I have never had any issues with deliveries, quality of materials or sales people. They are by far the best, consistent supplier with competitive pricing. A must use for contractors.
January 18, 2013
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Frequently Asked Questions
How is Harvey Building Products rated?
Harvey Building Products is currently rated 3.8 overall out of 5
What services does Harvey Building Products provide?
Harvey Building Products provides the following services: Custom Windows
Where does Harvey Building Products provide services?
Harvey Building Products provides services in the following areas: Nationwide, New Hampshire, Massachusetts
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