Hitson Cabinet Designs

Do not give them any money. Took my second $21k payment March 7 and then closed up shop. Sold equipment and laid off employees. $42k was given to them with NOTHING in return!!! An empty kitchen! Now I have to start over with a 4 month wait and more money on cabinets!!

I never leave reviews. That being said, I urge you not to use these people. Most unprofessional and frustrating experience I have ever had with a service company. They have you pay fully upfront, give you a “ballpark” of when service will be complete, then the delays start. Took well over a year to fully get our cabinets installed. Installers are poorly skilled, the cabinets were poorly finished, had to be taken apart and refinished, which added months. We still have a panel that sticks out like a sore thumb that is a different from all of the other panels because it is original finish. Still have several places inside cabinet that we marked for repair that they never got to. Will not call them back out to fix these things as we have been burned too many times by their incompetence and lack of skill. I paid my contractor to do the finish work at the edges of the cabinets (caulking, filling in gaps, etc). He did an awesome job and got the outside of the cabinets looking the way Hitson should have finished them. I get that in the past two years they have had personnel and supply issues like everyone else, but the lack of communication and poorly estimated dates for different phases of the project were infuriating. It was extremely disruptive to our life to plan a kitchen demolition around Hitson’s supposed ready dates and then find out that they were months out from having the materials needed to install cabinets after we had already demoed. I would have given them 3 stars if they had only communicated well and made realistic projections about install dates to allow us to minimize family disruption. On top of all this, no apologies were made and Mr. Hitson got defensive when my contractor went to their office to ask about the delays and poor communication. Hands down worst home improvement experience ever.

I highly recommend Hitson Cabinets! From the beginning of our project to end Hitson exceeded our expectations. We had already shopped other custom and semi-custom cabinet options when we met with a Hitson designer. We were drawn by the prospect of working with a company that designs and builds fully custom cabinets locally. From the moment we entered Hitson's show room on Gunbarrel Rd we were impressed. I am very particular and did not like the highly manufactured look I found elsewhere. Not the case at Hitson. Staight away I could tell the cabinets were made by skilled craftsman with quality materials. We really enjoyed working with our designer, Caroline. She did an excellent job helping us find the design that was right for us. When given a lead time and price quote, we were even more impressed, as quality was better, the price cheaper, and lead time shorter than the other quotes we had received....and they delivered! After Install, Jody and Dawson made sure all of our punch list items were resolve to my satisfaction, and again, I am very particular. I couldn't be happier with the overall experience and the quality of our new Hitson cabinets!

While all custom cabinet shops are busy at the moment I find most are not very personable due to their backlog. I felt most really didn't need my business. Shopping for cabinets had been a nightmare at other places but at Hitson it was made easy thanks to their designer Angela Burnett at the Gunbarrel Road location. She listen to my needs and wants as she educated me on my selection. She changed her work schedule to meet me rather than me working around her schedule. Thanks and look forward to my projects.

These guys have done a great job for me on several occasions. Top notch work, excellent install crew, lovely showroom, very affordable price.

Hitson cabinets designed and built two beautiful kitchens for our new home. Gary did a great job with the design and was very quick to respond to any questions or concerns we might have. Always readily available! Our kitchens both turned out gorgeous! They were priced affordably and the quality is superb!! Loved working with Gary and his staff! Hitson Cabinets felt like family by the end of the build. One of the kitchens was for my elderly parents and Gary and his staff were so kind and patient with them! Loved them for it! Just couldn't recommend Hitson Cabinets more highly! Do yourself a favor and choose them for your new kitchen! They were one of our most favorite subcontractor of the whole build!! Doreen & Kenny Phillips

Amazing design center. Takes a lot of the worry away from my clients when they can see there cabinets before they arrive at there new home.

October 15, 2015 To the Prospective Hitson Cabinet Customer: Building/remodeling a home brings stress and unending decisions. Working alongside Hitson Cabinets has, by far, been the most pleasurable step of our home-building experience. I can still remember the wow factor that Hitson Cabinets presented when we rounded the corner of the Chattanooga Spring Home Show. I had never seen a kitchen that made me ache inside like their model did. We immediately inquired about their company and were extremely pleased with Jeff, their tech guy, who ensured us that our wishes could be granted using virtual blueprints to create our dream kitchen. Jeff was so knowledgeable and thorough that he sold us on Hitson Cabinetry for our home. We made an appointment soon after and met personally with Gary Hitson, the owner, who gave us a tour of his industry and listened to our desires. We were so impressed that we not only ordered our kitchen cabinets but also our two and a half baths, laundry room, and mud bench cabinetry as well. Over the next few months, he and I formed an easy-going working relationship through email and phone calls. He was patient with me, answered all my questions, and even welcomed my MANY Pinterest pictures! On our final meeting before construction of the cabinets began, I began to see Gary’s true desire to meet the needs of his customers. I have Muscular Dystrophy, which limits my strength as well as poses a possibility of one day being in a wheelchair. Gary saw my need for pull-out cabinet drawers and even discouraged features that he felt would not be easy for me to use in the future. He could’ve said, “Yes, sure. We will add that feature,” while all the while focusing on the money he would make off these add-ons, but instead, he wanted what was best for me. I appreciate feeling like I matter, and Hitson Cabinets made me feel just that. Installation day: what a breeze! His crew was phenomenal. Kind and courteous, they worked tirelessly to make sure no detail went unnoticed. No scrapes, no trim, no slide-out drawers were left untouched. They WANTED our home to be special. If they’ve dealt with thousands of other customers, I would never know. They made me feel like I was their only and most important client. I could only wish that every part of the home building experience had been as smooth as working alongside Hitson Cabinets has been. From day one, the cabinets were the most important aspect of the home for me. When I walked in my house on installation day, my tear-filled eyes and ecstatic screams were the true indicator for my feelings about Hitson Cabinets and their work. Good luck to you in your building/remodeling efforts, and just stop looking for cabinets builders…Hitson Cabinets is the one.

We selected Hitson Cabinets for the custom cabinetry in our new home after careful consideration of other vendors. Gary Hitson designed the kitchen of our dreams at a price we could afford. Gary and his staff were very professional and easy to work with. They worked with our builder on the timeline and delivered as promised. The installation went smoothly and we are extremely pleased. The superior craftsmanship and reasonable price of the custom cabinetry compared to the big box stores is unbelievable. Our cabinets are stunning! We highly recommend Hitson Cabinets … they are great! Brenda Hooper Ringgold, Georgia