GLR Kitchen and Bath Design

We hired GLR Kitchen and Bath remodeling to do two full bathroom remodels, our guest bathroom, and our master bathroom, install a vanity area in our bedroom, and install some windows. We signed a contract for about $45,000 worth of work in December 2021 and work didn’t start until May 2022. They started a week early and went over deadline about 3 weeks. There were days people didn’t even show up. They pushed and pushed for full payment on a job that was not even close to being finished and when we refused to give them the final payment until the job was completed, with lots of back and forth, they told us they were done with our job and not coming back. Our final punch list was a page long, full shower glass enclosures in both bathrooms were never installed, wainscot wall coverings were incomplete and not installed well, sloppy seams and wood trim throughout, painting and drywall work was sloppy, chipped tiles and some of the new custom cabinetry was marred. We wanted to keep our existing wood trim but most of it got ruined by the elements because of their carelessness. The wood trim they used to replace ours was a different kind of wood, stained two shades too dark and wood filler was two shades too light. They left paint rollers hanging in trees, paint spills on the driveway and nails in the driveway which punctured our car tires. They continued to make it very clear that the contract was a fixed rate contract however they didn’t honor that, specifically the wainscot material, they said the original material cost increased significantly and gave us two other material options to choose from that were significantly cheaper, so their contract was most definitely not a fixed rate contract. They failed to order material in a timely manner and expected us to eat it and go with a lower quality material. We also ordered $4,500 worth of custom bedroom furniture about halfway thru that we never received and after they told us they weren’t coming back we asked for our furniture deposit back, which they refused, they sent us pictures of the furniture frames, with no drawers, knobs or finish and told us to come get it since material was already paid for. This is just bad business. We contacted the NC Contractors licensing board to file a complaint and learned our contract was illegal because their license wasn’t valid when we signed the initial contract. That investigation is still pending. We ultimately had to hire our own glass company for the shower glass install and a new plumber to come out and fix low water pressure in both showers and zero hot water in the guest shower. The new plumber found wood chips in the shower heads and told us they used natural gas line pipe dope instead of Teflon tape to seal the connections, there are no gas lines in our home. We were left having to fix all the mismatched wood trim, sloppy paint, drywall and several other issues ourselves. I would never recommend this company to do work, big or small, in your home.