New Dimensions Remodeling

New Dimensions would never stop working with a client. We want to build kitchens, bathrooms and additions. It is what we do as a business. Our design files are still open and have never been closed.

The design process is just that, a process. We showed the client many projects we had completed recently and explained that, despite popular belief we could not guess what things might cost. There is no way to know a realistic budget for a project until we complete a design, which is what we accomplished. We needed to have the design layout and materials list. Once those things were drawn and selected, we would calculate the exact cost of the project with a few estimated numbers, like a range for plumbing fixtures, tile, granite, etc.

New Dimensions followed the client’s direction. We created several drawn floor plans and computer renderings and reviewed our designs. The client requested more cabinets, open floor plan, more storage, etc. The changes were made. We met to review the new designs and project cost. We made light of the fact that we were way over budget. We discussed scaling back the project. Another redesign of the kitchen was completed that cut back the budget by half with a few changes. We met with Mrs. alone to review; Mr. could not make the meeting. Mrs. went home to review our meeting with her husband. We had several phone conversations discussing how the job was still too costly. We talked about how the structure, materials, design layout all add to the cost. We explained that this was the design process and we could continue to scale back and create a new design.

The clients told us that they were going on vacation and would contact us when they returned.

A few weeks later we received a voicemail message and email requesting the return of their design agreement deposit as they had found someone to construct a kitchen for much less then our designs and were moving on. We expressed our disappointment in their decision to choose another contractor and explained in our email response, that the design fee was for all the design work that we completed.

They replied that if we did not return the fee, they would contact the BBB and post reviews on all social media about unethical business practices. How is it unethical if we have completed all work pertaining to our design agreement? The General Manager sent them a letter reiterating that the work that was completed was not unethical, and we take threats of slander very seriously.

Unfortunately, we were never able to show them our new re-designs. If they wanted to meet again to discuss the new design we are sure they would be very happy. We would also like to see how it compares to the design the new contractor had envisioned for a more modest budget. We are sure we could build that design as well. New Dimensions has never ended our work relationship. If the client would like to meet, we still have their folder open and all the designs and renderings to review. The process can continue. We are in the building business. New Dimensions wants to build your project.

During construction, our site was hit with a major rainstorm. During the downpour, a tarp was loosened and ripped. We were contacted by the homeowner in the early evening of a leak, which we responded to immediately and repaired on the spot.

Later, we were aware that two courses of tile were laid incorrectly on a flat roof patio installation, which we corrected and re-flashed with copper flashing and roofing cement. No silicone was used. The job was completed, and we were never notified again of any further leakage or issues with construction. Had we been notified by the homeowner, we would have surely paid a visit ASAP to look into any issues and repair any problems if they existed within a timely manner; especially since we offer a two year warranty from completion date of the initial contract.

New Dimensions Remodeling stands by its work and construction, and has been in business for over 25 years because of this!