Chim Cherie's House Of Fireplaces

I want to preface this with when we initially purchased our fire place insert, the owner and employees were friendly and professional. Installation was quick and the installers made sure we knew the best practices when lighting and maintaining a fire. The reason I am writing this review with one star is that we asked to have a screen put on the top of the chimney. We were talked out of doing that because they preferred not having it there. The reason I wanted the screen was to prevent birds etc from moving into the flue. Opening the fireplace door this year I found two dead birds. After trying to start the fire, my living room quickly filled with smoke. After calling this company, they wouldn't come out to fix this for over four weeks. During the coldest part of the season thus far, they refused to come and fix a problem that was created due to their bad advice. Any future fireplace business will be given to another company.

These guys were great to work with. They had incredible customer service. When I spoke to the receptionist on the phone she was incredibly kind. She spoke to me like she would speak with someone she had know for years. We had them come out and assess out fireplace so we could get it in working order. Being that we are a young couple just starting out on our own budget is a big deal for us. The man who came out offered many suggestions and ideas that would help us with our small budget. We knew that they wanted what was best for us and weren't trying to make a buck off of us. I recommend them to everyone!