In 1973, Roger Horchow created the first luxury mail-order catalog that was not preceded by a store. Committed to offering unique decorative items from around the world, Mr. Horchow is credited with pioneering the use of toll-free phone numbers for placing catalog orders. His distinctive taste and eye for the unique dovetailed perfectly with the founding principles of Neiman Marcus, and in 1988, The Horchow Collection became part of what is today Neiman Marcus Direct, the online and catalog division of The Neiman Marcus Group.
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16 Reviews for Horchow
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l love the tufted white leather swivel high back office chairs with empire arms (almost non existant)! I use them in my dining room, comfortable and a knock-out. As disclosed up front. It took acwhile to grt here, but arrived beautifully packaged. Horchow always over wraps! I can't find their quality anywhere else I wait for sales,then pounce. Never been disappointed.
October 11, 2020
Really disappointed in the products and ability to return items. I ordered some high end lamps, and the quality control was very poor. The lamps are actually crooked on a level table. I had already donated my old lamps, and in trying to get new ones shipped, and old ones returned, I still am having challenges getting them to get me set up with a pick up, so have been without for a few weeks now. I was going to order more furniture but this experience let me to use luxe decore instead for the rest of it. If you are used to ordering from a place that is service based like Nordstrom- I would not recommend shopping here.
January 9, 2020
Received an estimate
I cannot understand how Horchow is still in business. I was about to buy a table lamp from the website, so I googled the manufacturer and style and found the exact same product for less than half the price on Hayneedle. I won't bother with Horchow again.
November 16, 2019
Received an estimate
I gave one star, because I couldn’t give zero. I ordered a bed frame and a coffee table from this site and I had to cancel both. The reason I had to cancel was because for both of these items when I purchased them it said it would be delivered first part of May, then I got emails for both items (separate vendor/manufacturer) saying it wouldn’t be till July!!! Keep in mind I placed the order for both items in late March...that’s a 4 month projection, and 2 months more than their original promise when I ordered the pieces. The order total was also $6k, and they can’t deliver. Just bad business. I will never order from Horchow again, which is disappointing because their merchandise is gorgeous.
April 9, 2019
In the mist of an issue with them about the delivery of a table that has been sitting in Tampa for 4 days now. Pilot emailed a date for delivery 11/19 between 11-3pm. I called pilot and told them I can’t be home during that time and she said they will call you back in a few days to rebook. NO CALL...so I called today to find out pilot has a sub company/driver and they won’t rebook the time...GREAT CUSTOMER SERVICE ......now they will call me back (gave no timeframe ) to rebook. WILL NEVER ....REPEAT NEVER ORDER FROM HORCHOW AGAIN ....TERRIBLE FOLLOWUP ....I GUESS THE SAYING NEEDLESS MARKEUP FITS
November 16, 2018
Ordered goods from them
A large mirror arrived damaged, and it’s been weeks and hours of time trying to get it returned. They did refund me right away but the shipper has been a no show twice and customer service hasn’t been well informed or empowered so they keep having me jump through hoops instead of just making this problem go away. Write it off, whatever but don’t keep the problem in the Customer’s lap.
June 23, 2018
Purchased curtains, they came with abnormal measurements : 26 inch wide and 108 inch long... not happy for the price paid, they should include this information in the description of the product
December 29, 2017
Very disappointed in your customer service. I purchased a beautiful advent calendar from Horchow for my 4 year old and paid for 2 day shipping (an additional $21) because I thought you were a company that believed in customer service and a quality product. The product arrived on time, but was damaged. I understand the things may get damaged in shipment; however, when I called customer service, I was given two options: $20 off or send it back. Based upon the Horchow reputation and the fact that the merchandise was a time sensitive product, I expected to have a new one sent out immediately to replace the damaged one. If you can provide a better solution than the one I have presently been offered, I would be interested in giving you another chance. My order number is 998180321-1.
December 1, 2016
I placed an order with this company
I ordered a very expensive rug from Horchow. After I placed the order, I was notified that I wouldn't receive it for weeks. I canceled the order via email two days later. They shipped the product anyway the following day. I called the transportation company immediately and said I would be refusing the delivery and to send it back. They agreed and I confirmed it was returned to their distribution center. It's been over a month and after numerous chat sessions, phone calls, and emails, they claim that they have not been able to locate the rug and therefore cannot refund me. I feel as if I've been robbed.
May 1, 2016
Horchow is one of my favorite go to vendor partners because of their updated, classic styles. Their pieces can be seen in all my major projects. My only recommendation is that thy develop a seamless way for those of us working in Africa to procure from them. A valid, West African credit card was rejected (even though approval code received; told it was the cc vendor). This then caused me to hire a US based firm at 20% of purchases to put the order through. Fraudulent transactions occur around the world but yet only certain parts of the world are penalized. Other vendor partners have found ways to combat whether through wire transfers, CC acceptance or some other mechanism. I look forward to Horchow's solution so that I can continue to wow my clients with your offerings!
April 4, 2016
I have purchased a buffet from Horchow in 2012, Bedroom nightstands in 2012 and a desk in 2015. I purchased a dresser and night table in late 2015 as well. The dresser drawers did not close all the way. The night stand drawer did not open easily. I just had the replacement pieces delivered today. The night stand is fine. The new dresser is not. I l was wiping the surface immediately after the delivery agent dropped off the furniture and left- Sun Delivery- separate company from Horchow. The merchandise was scratched and the surface paint worn away near the corners. I called the driver immediately to take away the dresser. He did not answer his phone and his Voice mail was full. The dresser, unlike the other pieces I have received in the past, had no tags. I believe they shipped me a returned dresser. Also, after picking up and wrapping my returned pieces, the Sun Deliverymen had me sign paperwork for the items I was returning. After I signed, they verbally told me they had noted on the paperwork, that my Returned items were damaged and scratched in the back! When I acted concerned they said not to worry that it would impact them. Why did they not point this out(if indeed it were true) before wrapping and removing the to-be-returned items? I will now have to call Horchow tomorrow to straighten this out. As this was a second delivery for the same items, I had requested "white glove service" check before the items were shipped. I had a very non-white glove experience. Stay away from the Aubrey dresser and accompanying items. The quality is not up to Horchow standards.
March 30, 2016
My husband ordered 3 dinnerware sets from Horchow, I asked him if he had gotten a shipping confirmation. He said no, a few days went by so I ordered 4 dinnerware sets. That evening he got the confirmation so I cancelled all but one dinnerware set, and he has 3 sets. Horchow as of today has still not refunded the money to my paypal account for the cancelled sets. Their rep said they did, but I spoke with PayPal and PayPal said no, they have not reimbursed me. In the meantime, we received his three sets of clear Renaissance dinnerware. The first dish I took out was the dinner plate, the edge is chipped and the glassware is poor, I could purchase better glassware at the dollar store. So Horchow has my money for 5 sets of dinnerware, because they never cancelled the 4 I ordered, plus they added the one I did not cancel, they just added another set to deduct from my paypal account. What a mess. I will be sitting out in front of Neiman Marcus Troy Sunday if this doesn't get straightened out.. Go elsewhere.
March 19, 2016
Commented: Is this product availableAt this time this item is not currently available. Please shop our website, horchow.com, or the most up to date home products.
September 14, 2018
Commented: how do I make a purchase?Please follow click the "More Info" link for shopping this item.
September 4, 2018
Commented: Porter barstoolsHello Auburnsaba. The bar seat from the floor height is 30"inches. Please feel free to contact us at 1.877.944.9888 with any additional questions regarding this item.
June 20, 2017
Commented: I like the Duvet and pillows. Does horchow sell those as well?Yes we do! http://www.horchow.com/Matouk-Standard-Quilted-Piazza-Sham-piazza/cprod114920008___/p.prod Let us know if you have any other questions.
December 6, 2015
Commented: Where can I buy this Havelock Leather Sofa?Unfortunately it is no longer being carried at horchow.com, but the River Falls Sectional is a similar shade and style, and is in stock in the current collection. http://www.horchow.com/River-Falls-S...
December 4, 2015
Commented: Mirror groupingHello pegnden! Some of these mirrors are no longer in stock, but we do have a wide variety that would still work in a similar grouping. Check them out here: http://bit.ly/1aDOpke Thanks for your inte...
October 5, 2015