Rugs Plus More

My experience with Rugs Plus More was not satisfactory. I ordered the rug on the 17th of November, with a delivery date of the 20th to the 2nd of December. As of the 2nd of December I hadn't received it and tried to track the order, but was unable to get any information. I emailed the company and Houzz on the 5th of December didn't receive an answer. I continued to try tracking the order and received only a message that the order was in process. On the 14th of December the order was delivered...without any notice of shipment. The following day I received a call from Houzz notifying me that they were cancelling the order because they could not contact the seller and had no reason to believe that it would be coming. Seems that there is a very serious problem with communications all the way around. Don't think I will be doing any repeat business.