Attic Conversion, Attic Restoration, Bathroom Remodeling, Crown Molding Installation, Custom Home Bars, Deck Repair, Garage Building, General Contracting, Green Building, Home Additions, Home Extensions, Home Remodeling, House Framing, Kitchen Remodeling, New Home Construction, Outdoor Kitchen Construction, Porch Design & Construction, Project Management, Roof Replacement, Siding Installation, Skylight Installation, Stair Installation, Trim Work, Wainscoting, Window Installation, Wine Cellar Installation, Custom Homes, Custom Cabinets, Door Installation, Remodeling, Historic Home renovation, Cabinetry
Acton, Boxborough, Dunstable, Groton, Harvard, Littleton, Littleton Common, Still River, Village Of Nagog Woods, Westford, Concord, Lincoln, Lexington, Carlisle, Weston, Wayland, Sudbury, West Concord, Arlington, Belmont, Lexington
Please see website for a list of our awardsBBB Accredited Business Best of Houzz Design and Service
Thank you for your review. I, like any business owner, love 5-star reviews but your project and your review will have a greater positive impact on Platt Builders than all of the 5’s we have received.
As you and I have discussed in the past, I am sorry that my team caused you consternation during the project. This is why, when we met 2+ years ago to close out your project, we opted to address all the things that you asked for and also remunerated you for your feelings about the unsatisfactory process.
When you called this year, you and I discussed at length that your current issue is not derivative of our work. I explained the building science and showed you photos of our work; our warranty does not cover every issue that may arise with your home. I am aware that your disappointment with the project back in 2018 would lead you to think this was our fault, but it is not. I’m saddened to see that you have followed through on your threat to use your legal training to paint a one-sided picture in social media.
We are a company of people, fallible because we are human, and on a few occasions over our 30-year history have fallen short of delivering the excellence that we strive for on every project. Again, I wish you and Rachel good wishes with future remodeling. -Halsey Platt, President