Total Home Solution

We spent four thousand dollars for bogus floor plans and an expensive lesson in classism and sexism. My husband and I hail from middle class backgrounds and had never undertaken a home renovation, so we turned to the internet and moved forward with Total Home Solutions, a highly rated local company. I reached out to Tom Hawk’s team through their website and we met over a year ago at our house. He came off as a bit patronizing, telling me with raised eyebrows that I had the most “eclectic home he’d ever seen” and sharing stories (and images) of the giant Main Line houses they had renovated. But he was knowledgeable and seemed reliable, so we paid a $4,000 deposit to move forward with a plan to renovate our downstairs. The group would first provide us with blueprints then apply the deposit toward the renovation itself. We have a 3,800 square foot, four bedroom house. When my husband and I sat down with Tom to discuss our modest vision for the new kitchen/dining room, I noticed Tom wasn't taking notes and tended to focus his attention on my husband, even when I was speaking. I convinced myself I imagined the slight. Soon after, Tom returned to take measurements of our home (while I was at work) and my husband casually mentioned an idea for updating our sunroom. Then the blueprints arrived, and my stomach roiled. This new layout in no way reflected any of the ideas I’d put forth during our sit down meetings. It was a kitchen ripped from televised celebrity home renovations--there was a giant kitchen island stretching across the entire back of the first floor with burners centered in it (something, as the mother of small children, I clarified I was dead set against). Our dining room was gone. Instead, the proposal turned the sunroom/mudroom into a dining space, eradicating what I explained was a space for our children and dogs, who were invisible in this design. Again, this layout with its enormous two oven kitchen was better suited for a four star restaurant than a four-person family home. The design made me feel small, bulldozed, unheard. I sent Tom a detailed email with all of the issues I had with the plan. To the team’s credit, they ultimately updated it according to the original specifications and we met on a scheduled Zoom call. Not realizing my husband and I had entered the Zoom chat, I heard Tom telling his colleague that “this lady is a bit much.” I inhaled sharply, pretended I didn’t hear it, and we pressed forward with the call. Afterward, I told my husband there was no way I could work with this group. Every interaction was saturated with misogyny and classism and the idea of taking out a massive loan to spend the next year engaging with this team would have been emotionally brutalizing. My husband agreed, and said “we’d learned a very expensive, $4,000 lesson.”

We have used Tom's company for several renovations over the years with both my home and my parents home and basement. Doors, windows, a beautiful pergola, and renovating an in-law suite with kitchenette. Very happy with the work, detail, communication and timeliness! A great company to work with. I'm always confident of great results.

I love working with everyone at Total Home Solutions, their organization and attention to detail is second to none! As a busy cabinetry dealer I appreciate the care they put into all that they do to go the extra mile for their clients ! I am always happy to work with THS'S team and wonderful clients to design and deliver the desired results. Karyn Crawford/ Owner/Designer/ CRAWFORD KITCHENS, CONSHOHOCKEN PA

The THS team are great to work with. They don't waste anytime and provide a top notch product. I always refer them to my clients.

Tom and the whole THS was amazing to work with. As a mother of two babies, I was very nervous about bringing construction chaos into our home. Tom’s transparency, timelines and responsiveness helped greatly relieve the stress. Remodels are difficult but if you work with the right team it will be worth it!

They did an excellent job on our total kitchen remodel. Tom helped me realize my dream was possible to literally move my kitchen to a new location in my house, which others told me wasn’t. Held my hand through the whole process, very organized and responsive. Highly recommend!

We had a substantial project done at our home by Total Home Solution. We renovated our kitchen, bathroom, basement and backyard deck. The workmanship and design are fantastic and we are delighted with the results. It was a real pleasure working with Tom, Chris, Joe, and the entire team. When we have projects in the future we will definitely have the work done by Total Home Solution.

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Tom and his crew remodeled my kitchen and powder room, and they did an exceptional job! Their price is very competitive and quality is second to none. Tom is extremely knowledgeable, friendly and went the extra mile to make sure that every detail was done right. I would highly recommend Total Home Solution and hope to work with Tom again on other projects in the future.

We had a great experience with Total Home Solutions, Tom, Chris, Dorian, Amir & Eileen. They were very professional, willing to work with our existing structures & stay within a budget to double the size of our family room and get much needed light in there. They worked with us throughout the process to design what would be best and were very open to what we were looking to do. They stayed on time (finished a complex project on the day projected), provided constant updates on status & choices and made sure that the worksite was in good shape throughout the process. The finished product was great and of high quality and delivered the original objectives. We would recommend Total Home Solutions!

I had the pleasure to receive excellent customer service that is worth noting from Tom Hawks. Tome came out to give me a quote for a 2 part job. We agreed on the price and he came out and did the work. We have scheduled the second job. Tom was professional and I was completely satisfied. I would recommend Total Home Solutions to others. He went the extra mile.

We hired Total Home Solution to build an additional bedroom in our home. We were very satisfied with their professionalism, punctuality, and we felt very comfortable with them being in our home when we were not there. The work turned out great and we would definitely recommend this company.