Flenn Custom Homes, INC.

Mr and Mrs Springer ,

I am saddened by how you have chosen to respond to your grievances
toward our company and me personally regarding your construction
project. Our company takes a great deal of pride in our work and know
the importance of a good name. For we have been in business for 25
yrs and this is the first time I have had a customer treat us
maliciously this way. My concrete contractor says you are the first
person that used foul language to run him off a project. The truth of
the matter is you know that I would still honor our warranty and
complete any other item that you may come up with even though you have
not completed all payments that are due. The truth is we have
addressed and completed all of your concerns that you felt were not
completed to your satisfaction, all of the items you have listed have
been completed for several months . The truth is you have made a few
choices in materials and designing that you would like to change and
expected us to pay for them. The truth is many of your neighbors,
who are also satisfied customers of mine have complimented me on the
completed project. Your project budget by your choice and of course
our willingness to satisfy our customers needs had increased by 30%
from our original agreement. That in turn requires an extended project
time and and of course the expenses. If you have any concerns with the
project or not satisfied with anything please let us know for we are
willing to help in any way we can. You have not contacted us directly
with any new concerns. Instead you have chosen to slander our good
name on social media. I am glad Houzz provides an opportunity for
the other party involved, Flenn Homes Inc., to have a chance to speak
their side of the story.

Thank You,

Greg Flenniken
President Flenn Custom Homes, Inc.