United Marble & Granite LLC

VERY disappointing customer service! Ordered granite that sales rep said would be in in 2-3 days, it took more than 5 weeks. Very poor communications with sales rep and the team during this time. Tried to call supervisor but always was passed to our sales rep instead. Once product came in, more weeks passed before installation, that sale rep said would be 3-4 days. In all, it took more than 6-weeks from time we signed contract and paid. I would never use them again because of this experience.

United Marble and Granite manufactured and installed a granite kitchen countertop. Their representative who measured for the new countertop and checked the existing countertop for levelness was very professional. He completed the work and told us our existing countertops were level enough to install the granite. The installation crew installed two of three pieces and said the existing countertops were ¾ inches off which prevented them from installing the third piece. We had the countertops checked and discovered they had installed the first two pieces of granite out of level. They also overworked (sanded too deep) the first seam badly. United Marble and Granite was very apologetic and stated they would make things right. They sent the same crew to install the third piece; fortunately they did a better (not great) job on the second seam but did nothing to fix the first seam. They also left the job without trimming the shims they used at the bottom of my cabinets. Very displeased with the overall quality of the stone cuts, polishing and installation. I would not hire them again.

The consummate professionals - always on time - always do what they say at the time they say - what a pleasure!

Fabulous company to work with. Excellent, professional and fast reliable service. located near Baltimore,Md. large selection of granite and marble.