Arrowsmith Kitchens and Closets

I had a small job- master bedroom and laundry closets and 2 bathroom rolling shelves. I was told the total install would occur Dec 10 and to have my closets ready ( old racks out, walls filled and painted, which I did ). No one showed up on Dec 10 and there was not communication . On Dec 20th, the master closet was installed. There was no communication from Shane from Arrowsmith Kitchen and Closets. Lack of communication was a huge problem. I emailed, phoned, left written notes and no response from Shane, the owner. The only way I could get in touch and speak to Shane was to drive to the shop. My small job was finally completed near the end of January. I did get an apology and small discount. I am now redoing my kitchen and I find out now that soft close drawer closures are almost standard now. They are not on my master bedroom drawers nor was I offered that option by Shane. Lack of communication and not being offered up to date options would be my main reasons from not choosing this company again or referring anyone to them.