The Marble Factory

We hired The Marble Factory to renovate our kitchen. Everyone we dealt with was friendly and professional. The sales team helped us pick out the look we wanted, from cabinets to tile to lighting. They came out to measure, listened to our wish list, offered design suggestions, gave us an estimate that worked in our budget, and took care of scheduling all the trades. The installers were friendly, quick, and cleaned up after themselves. At the end of the job, The Marble Factory organized a trade day to fix a few minor cosmetic issues to make sure we were completely happy with our finished product. Thank you for helping us get our dream kitchen! I absolutely recommend The Marble Factory and will hire them again when it's time to upgrade our bathrooms!

When we had to renovate the shower I wanted to use cultered marble. We had this in the tub and sink counters and it stood up very well over the years. We went with The Marble Factory. Unfortunately things did not go very well. On some days they did not show up even when they said the day before that they were going to be there. We had to phone the office to find out if they were still coming. During attachment of the marble panels they were not installed flat to the wall which meant it did no align with the outside corner. This looked pretty ugly and would have been visible every time we walked by the shower. They tried do blame it on the wall not being flat which was ridiculous because the old tiles that were removed from the wall fit square. They were trying to get me to accept it as is and it was not till I proved to them were the error was that they fixed it. In addition when they attached the glass to the cultured marble panels the knife of one of the workers slipped and they gouged the panel. They offered to patch up the gouge. When I asked them if the finished repair would be visible. They said it would so we would not accept a patch repair. They grudgingly removed and replaced one of the cultered marble pieces. During final assembly they had a great deal of trouble adjusting the shower door. It would always bind. They had to come back a number of times because you could not open the shower door in the morning. We did not find out till a little over a year later, when I had to replace the bottom shower door seal, that their worker had in fact stripped the hex socket of one of the hinge screws, which meant that the screw could not longer be loosened to adjust the glass shower door. When I spoke to The Marble Factory they said it was out of warranty and tried to say I stripped the screw head. They would only come out to look at it if we agreed to pay a $150.00 service call. We told them that the Warranty on workmanship per their Warranty document was 2 years and we would not pay to repair the damage done by The Marble Factory. There was no further response from them so I drilled ot the damaged screw and removed it with a screw extractor. Fortunately I was able to do this myself but a customer should not have to repair damages done by a contractor. We paid $8650 for this shower replacement. In summary their Cultured Marble is an excellent material but based on our experience I would recommend you find a better contractor than The Marble Factory.

We recently had THE MARBLE FACTORY completely renovate our ensuite and we could not have been more pleased. At the very first meeting we were able to come up with a very good plan and even chose some of the products to be used. We received a very detailed quote. Everything was covered – there were no surprises as the job progressed. The work was done within the budget and right on time! A professional team arrived on the first day of renovations to protect the existing floors, carpeting and walls with plastic wrap, cardboard protectors for the flooring and sealing the bathroom to keep the dust in the rest of the house to a minimum. Demolition and disposal was unbelievably quick with very little noise or dust. We had a wonderful site coordinator and supervisor that checked in virtually every day. We were constantly updated and advised if there were any issues at all. Every person that came in to work on the project treated our home as if it was their own. Very professional, well-trained staff; beautiful craftsmanship. We have a beautiful spa bathroom and we could not be happier. So glad we chose THE MARBLE FACTORY.

Marble Factory was the successful bidder for an upgrade of our master bathroom. The whole process from scope of work, quotation, timetable, and timely completion of work was very professional and completely satisfactory. We have no hesitation in highly recommending this company.

After hiring an independent contractor who overcharged and over-ordered materials for our bathroom renovation, we hired The Marble Factory to complete the job. We couldn't have been more impressed. The estimate was the final price, the work was done on-time, they showed up when they said they would, the quality of the workmanship was excellent, and the guys who did the work were personable.

We hired the Marble Factory to finish our complete master Bathroom renovation including; complete new floor plan which included a complete rework of all plumbing, tile floors with in-floor heating, Trustone shower surround & dual sink vanity, custom sized mirrors with lights and outlets cut out, all high end fixtures, and glass shower doors. The Trustone product they have is fantastic for shower surrounds with almost limitless colors patterns (we used the Carrera Marble color for shower, sinks, and backsplashes), and no grout lines!! The Marble factory provided great levels of customer service as there were a couple scenarios where we wanted to change some details (height of the shower head) during the process that required rework. They were very accommodating to get these changes done for us without delaying the hard timeline we had right before Christmas. We will be using the Marble Factory for our upcoming Powder Room renovation as well as our Spare bathroom after the Powder room.

Marble Factory renovated our bathrooms . Of all the reno experiences we have had this one was the absolute best !. Their workmanship and the quality of their product was great. The project manager Jason was in daily contact throughout the project to check if we had any questions or concerns . They provided us with a schedule at the beginning of the work and finished it precisely as projected. Their communication skills with the customer were like none we had ever experienced before. Overall a great experience.

We used The Marble Factory to replace our kitchen countertops, sink, and two bathroom vanity tops. The staff were extremely friendly, professional and knowledgeable throughout the entire process. Once we had picked out what we wanted, we had them come in and do the install for us. The work was done on schedule and with no issues. We are very happy with the work and the service provided, not to mention that we were within our budget. I would highly recommend The Marble Factory to anyone looking to do a bathroom renovation.