Boulder Mountain Rock Wall Co.

Don and Mike did a great job on our rock walls, and other work they performed, while we were building our home. However, the last interactions I have had with this company were extremely bad. 1. During our home build we discovered we overpaid Boulder Mountain $300. I notified the company as soon I discovered the issue and they have not responded to our request for a refund. They have not even let us know they will look into it. They simply have ignored the email. At the end of 30 days we will be notifying DOPL, DCP, and taking legal action. To not respond to a customer concern is unprofessional. To keep money they did not earn is unethical and unjust enrichment. 2. Boulder Mountain gave me a bid in November 2020 to perform rock wall work for $3,400 with a commitment to start in the spring. April 2nd I contacted Don as he requested to get us on the schedule to perform the work. Don replies, "Ok. I’ll be ready the first of may. Let [t]ouch base on a few weeks". May 4th I again reach out. Don replies and states prices have gone up. He comes out, remeasures, and says, "it won't be much more" to do the work. He sends a bid which is more than 2.75 times more than the agreed upon price: $7,759.10. I try to understand what just happened because he does not state he miscalculated, says rock rose 40%, fuel increased 75 cents, and rental equipment went up 20%. The math doesn't work out so I ask again. He then falsely states it is impossible to get the rental equipment. I reply that I called two locations and both had the equipment he needed and that we needed to talk. On the phone Don tells me he simply doesn't want to do the job. So, he made excuses, told me he couldn't get the equipment, jacked up the price, all in an effort to discourage me from using him. He also told me that he didn't like my job because it was too difficult to work in my back yard and he could make more money faster on easier jobs. He said that despite our agreement in Nov, and confirmations in April/May, that he would not be coming back. I remind him that we spent tens of thousands of dollars with his company and he mocked me. I then told him how disappointed I was that he would use these slimy tactics and his only response was that he was not proud of it. Don has preached to me for years that he is not the type of contractor that would breach a contract, leave someone in a bind by abandoning a project, price gouge, deceive, or be unethical in his work. In this latest experience he did all of these things including keeping money that did not belong to him nor earn. Where I once highly recommended Boulder Mountain Rock Walls, I no longer do so. This company is just another company looking to make a financial windfall during difficult economic times for people. I suggest you avoid. During our home build I dealt with many contractors who acted like this, who ultimately buried us financially, and frankly I'm sick of it. I expect businesses to be professional, ethical, and honest.

I had a horrible experience with boulder mountain. I would definitely NOT recommend them to anyone. Over the years I've had a total of three different rock wall contractors install rock walls in my property. Of the three, boulder mountain is the only company I have been totally dissatisfied with. In fact I had to pay someone else to come and finish the job! The customer is never right with boulder mountain. There was an issue with having a rock wall next to a fence. During the placement of the wall, there was dirt and rocks up against the fence. My wife and I had expressed concern about this four times. After inquiring during the sign-off, boulder mountain started arguing with me and telling me it had already been done even though I pointed out where I could clearly see it hadn't. I was disappointed in the lack of professionalism with boulder mountain. It felt like a couple of guys rented an excavator and told me they could put rocks in my yard. Of the two days they spent working on my wall, I ended up spending most of the day out there babysitting them and instructing them how to do their jobs. I was also disappointed that the final result was rather unfinished. It really is disappointing when you have to have someone else come in and finish what boulder mountain started. I would rate boulder mountains work rough and mediocre at best. I also had issues with broken property. boulder mountain reminded me that I had signed a work order that released them from any and all destruction of property. It was apparent they had no concern or respect to my property. Additionally boulder mountain was terrible to work with. Their lack of communication skills were obvious. They would constantly argue and belittle myself and my wife. My wife had made a change while talking to them over the phone, yet they had forgotten and claimed it wasn't on the work order. I know it may sounds cliche, but if I would have known then what I know now, I would have paid some other contractor to do my rock wall!

Boulder Mountain worked thoroughly and efficiently. They helped me design my rock wall, and helped me to understand every step of the process. Now, I have a beautiful, inexpensive, and durable rock wall.