M&M Pest and Wildlife

I had an incredibly disappointing experience with M&M Pests, and I feel compelled to share my thoughts. Their previous reputation for quality service has plummeted under the new ownership, particularly with Mike. The lack of responsiveness was a major issue, as they seldom answered phone calls and ignored multiple text messages for days. When I followed up, the owner's disrespectful response was shocking and unprofessional. Furthermore, M&M Pests failed to address the rat problem effectively. Despite paying a substantial amount to seal entry points, another company we hired later discovered numerous significant openings that M&M had overlooked. This negligence is inexcusable. During their visit, the M&M Pests representative displayed a disrespectful and rude attitude towards a woman providing information about the pest problem. Such behavior towards women is entirely unacceptable in any customer service interaction. Based on my experience, I strongly advise against hiring M&M Pests. Their declining service quality and disrespectful new ownership are clear red flags. Save yourself the disappointment and seek a more reliable pest control company. You've been informed, and you will regret your decision if you hire this company.

Poor communication. Not open on Saturday as advertised. I had a snake problem and it was handled poorly. Unresolved snake problem. Mike was rude when I expressing my concerns. Took $599 for setting a trap. My family attempted several times to contact them on Saturday . Very poor customer service. Do not trust them in your home. I paid them before they entered the home. I was afraid of my snake problem and they saw my fear and took advantage. Do not let them take your money.

This is the worst company I have ever dealt with in any type of business. The guy cut you off he argues with you. He told me he wasn't coming out to further do and complete the job. run! He even hung up on me. Stay away from this company

M&M came out to our business to treat for rodents. We were told that the treatment for rodents carried a 2 year warranty and that they would come out quarterly to make sure there was bait in the bait boxes. We never heard from them again. When I contacted them to let them know we have another influx of rodents we were told we needed to pay $99 for the visit. I told them our contract says we have a 2 year warranty on rodents and it hasn't even been a year, their response was oh that was on the bait boxes only. No where on the contract does it say bait boxes. It says RODENTS. Buyer beware on service after the sale.

Due to Covid and the buildings shut down and my neghbors desire to clean their fence line after 20 years, I have rats for the first time in 32 years...and IN MY HOUSE Note process is to allow them to not exit the house and force them to go to the traps for food (peanut butter), so seal up outside entry points. And them come 1-2 weekly till solved , usually in a few weeks or less, with a 10 yr guarantee that they will come back if it arises again. So in 12 weeks total 5 visits only,( and 3 of those in the first week), I was promised a call back 12/2 and 1 more week later, NADA, nothing, no calls from the manager as promised Unfortunately not enough room to post full review

Very professional, on time, friendly goes out of their way to get you taken care of. I highly recommend them. Any of their techs are great have been using them for 3 years and wouldn't change a thing. Very affordable. Thanks again M&M. Top notch service.

M&M pest got rid of my rat problems quickly and help keep them away. They also help keep our yard free from all the critters. Always on-time and professional. Definitely recommend.

Hired them for my quarterly spraying. They are on time and friendly every time out. Techs are knowledgeable and helpful when we had questions. I def would recommend them for any pest or ride to needs.

M&M pest came out and gave an incredible inspection and even better quote for the work needed to be done on our new home. We would recommend them for our neighbors and any further projects! Thanks M&M pest!

Poor customer service. Fraudulent charge made through them on my debit card ($1,799.00), no reimbursement, no communication. I do not recommend this company.

The employees were all great. They're nice, came on time and answered my questions. If they can get the job done for you, you'll have a great experience. However, if anything doesn't work out and you have to talk to the management/owner WATCH OUT! To be honest, this company tried very hard. I hired them for a rodent removal and for 3-4 months they tried their best, but they were completely unsuccessful. They did not kill or remove a single rodent. We heard rodents almost every night and saw them run across our house on multiple occasions. They came to my house a lot of times, but were unable to remove any of the rodents. There was definitely some careless work in the beginning; I do recall that after 4 or 5 times, they did another look around and found more places that according to them "should've been fixed earlier", but the real issue here is that they don't stand behind their word. They advertise on their website a "100% satisfaction guarantee." Obviously, after 4 months of still living with rats, I was unsatisfied. When I called them, and Mike the owner finally stopped yelling at me (this was shocking and unnerving and by far the worst I've been treated by a customer support rep in my life) I told him that I wasn't satisfied and asked him about the guarantee from his website. He was clearly not happy about my request and asked me to give them two more weeks, and if they don't get rid of them in the next two weeks, he'll refund my money. I agreed (I preferred for them to get rid of them than to have my money). They took a more aggressive approach with poison and after those 2 weeks, the final tech who came out told me that there is no more they can do; they aren't capable of fixing my problem and I should call the office about the money. That night a rat ran across my kitchen floor in front of my wife. I contacted them and they refused to refund me the money. They eventually offered to refund half the money and when I told them that we both already agreed that after 2 more weeks, they'd refund the money, I never heard from them again. I rarely write reviews at all, let alone negative ones, but I can't work with businesses that don't keep their word. I went through the BBB and this company responded that they were at my house many times and have all the paperwork for that. I never denied that. I just requested them to give me the refund that they told me they would and that they advertise on their website. I reached out to them multiple times before posting this review requesting the refund they promised and guarantee, and they never directly responded to the fact that they agreed to it. I would definitely NOT recommend this company.