Brick-It

We had been looking all over the internet for over 6 months for the perfect brick for our rustic home -- receiving tons of samples with no luck because I had something very specific in mind-- then we contacted Barbara at Brick It ... She not only helped us find exactly what we had been looking for -- she helped us through every step with ordering all the way through receiving it !! Customer service was amazing and brick was gorgeous...we even ordered more to put other places...couldn't be happier and would recommend them to anyone!! Great experience!!

I ordered over $6k worth of brick veneer. About 10% arrived broken and they refused to replace them with usable bricks.

I'm an Artist and I'm very picky, everything in my house has to be original and with a story. The project was my man cave and it was hard for me to find something original, I have searched for a long time until I came across Brickit. A Real Brick that was cut and made thinner so my wall could handle it. Now I have a real 120 years old brick in my house with a story with it. Brickit was so nice that they even provided a photo and history of the brick where it came from.

purchased the brick IT thin brick system to finish the foundation of my house. seen this used on several DIY shows so I felt confident about the product. However, I have been very disappointed by the product and customer service. When the product was delivered the adhesive and mortar were damaged. FEDEX said the pallets were not secure from the factory but they did replace the damaged product. The brick came in with about 30% of them cracked. FEDEX said that the package was not damaged so the brick was not their responsibility. I had to call BRICKIT to make a claim. they said this was my problem and I should be able to use broken brick. I did not pay for broken brick. The brick came in was supposed to be 1/2" thick 6" long , however they ranged from 7/8" thick down to a 1/4" thick, the length varied and the width varied. the variation was so bad that I had to use a tile saw on many of them just to use them. I would recommend looking at other companies before I use BRICKIT.

Don't waste your money ordering samples. I spent $80 to get samples. Greg contacted me right away to see if I had any questions, then I never heard from him again. After multiple replies and requests for information, I got nothing but radio silence. My project needed to move along, so I've since purchased a competitor's product from Home Depot (readily available and returnable) and am very happy with it. I asked for a refund of what I paid for the BrickIt samples, but not surprisingly, I got no response.

My contractor opted for the installation system and it seemed to work very smoothly. I am happy with the outcome of the focal wall with the addition of the brick. My only complaint is the sample board that I paid for and was shipped to me, was not a representation of the product that I received. The product received was a smaller brick. When asked, James my sales representative said "in his notes" he told me the brick would be smaller. I have no recollection or notes or email that confirms that statement. Once the brick is delivered, it's pretty hard to decide to send it back. Yes, it looks great, but I think this issue should have been addressed better by Brick It. My picture with the sample board shows the smaller brick received.

I was able to pick out the brick that I needed samples for and have them shipped to me right away. This allowed for a quick turn around time from picking samples to placing the order. The product was exactly as advertised. I would definately use Brick-It again for my next project.

Brick-It walked me through the product, installation, and my order every step of the way. As a real amateur, installing a real brick wall inside my home was quite intimidating. Brick-It supplies beautiful materials that practically anyone can use. The customer service (David T. in my case) was excellent and supportive. Even after purchasing the product, I was encouraged to be in touch with them should I have installation questions or comments. I would highly recommend this product and company based on the quality and value of the product and customer service.

Working with David was great. Very well informed about the product and was on top of a very fast paced project from start to finish. Excellent product and a competent team to deliver it, can't ask for much more.

David Tesser was great to work with. He went above and beyond any expectations to ensure that I got what I wanted. To name an example, he pulled a sample of a brick that I thought I wanted took a picture of it and sent it to me. It is not very often you can communicate through email and know exactly what you are getting. I know what I am getting. I know I will be contacting David for all my brick needs. Thanks,

I worked with David from Brick-it on refacing my fireplace. Great guy, answered all my questions, and the fireplace looks amazing. I have been getting many compliments from my guests on the beauty of my "Milwaukee" bricks.

Great product. Makes it easy. I needed a wall system which strengthen the wall but didn't project out to much. This is it. Worth all the $