Granite Works

Do not do business with this company! A cabinet top of quartz for a completely remodeled master bath was purchased from Granite Works in good faith. My wife completed the purchase. Measure on 11 May 21, install 17 June 21. The install was absolutely horrible! The installer did not know what to do! Be aware the master bath was a complete remodel. It was gutted back to the studs and entirely redone including new walls. It was beautiful! The quartz cabinet top was either measured incorrectly or cut incorrectly. The installers did not care as they severely damaged the walls trying to make it fit. In addition, one undermount sink was installed incorrectly! The quartz counter was “JAMMED” into place. The effort severely scarred the drywall. Most importantly, it was not resting on the cabinet because it was too long. Hence not level!! So, in other words, installed with the concept that close enough is good enough. I have worked with many contractors and have come to the realization that they cannot be trusted. The contractor from Granite Works asked if there was a back splash (in an effort to cover some of the damage) and then repeatedly stated he was sorry for the damage! What a horrible response! I tore into them! They packed their truck and left. I was furious and let him know. I called Granite Works and spoke with Amber. I had taken multiple pictures of the horrible, unsatisfactory install of the countertop. She responded with I will inform Angel; the owner and he will call you. Guess what he did not call. My wife went to the Granite Works the next morning and spoke with Angel and Amber. A new crew arrived on June 21, 2021, at 10:21 am. Jeremy and James were knowledgeable of construction and tried to solve the problem without taking out the countertop. I oversaw this work unlike before. Jeremy was able to remedy the situation as best he could without removing the countertop. Removal would have caused further damage to the walls. Bottom line is that Granite Works is a horrible company to do business with. In fact, run away and use someone else. The owner Angel is nasty and makes every effort not to speak with customers but puts his employees out front. I refer to him as the Angel of destruction! Rating a NEGATIVE 10.

We entered the showroom expecting quartz and wanting to spend as little as possible. Amber changed that by educating us to the value of quartzite. The results speak for themselves. Amber, Scotty, James, Maechen, and Angel were all responsive, professional and honestly just good humans. We could not be more thrilled with our purchases.

We ordered our kitchen granite and sink through them. They ordered the sink through their suggested company and had it mailed directly to us. We kept the box in the garage until they came to install the granite and sink. A part of the sink was missing and they told us since it was delivered directly we were responsible and would have to buy a new part. I tried to resolve this with their management but was told they were not liable and they would not get me the new piece. I would also be careful if you buy granite from them. The sample piece they had us take home had a nice smooth polished surface but when they delivered our countertops they were not polished well and had tons of rough spots. I was told I should have caught this when we picked out the slab which may be true. So be very careful and inspect closely when you pick out your actual slab as the polish job was very inferior. Again I was told it was not their problem.

They did an insult project for me at a lake house and did an absolutely beautiful job. I recommend them to all my friends, clients, and family and they have done a great job with everyone who I referred them to

Margie and Angel are great to work with. They have the best selection in Michigan and do their own fabrication in Portage. The installers are first rate craftsmen. Sometimes they will have to reschedule an appointment due to jobs taking longer than expected. This happens with many trades that do full service custom installs. I sure will never complain if my job takes too long as I know it will be beautiful when it is finished.

GRANITE WORKS IS AWESOME! They have a large selection of granite on-site and had new material arriving. When I didn't find the exact color I wanted, they located it and brought it in for me within two days. Once I selected my granite and had my kitchen measured it was less than two weeks to install! The installation crew was professional and friendly. The finished product is breathtaking! I love my new granite countertops! Granite Works is awesome. I will definitely work with them again in the future.

We had a very good experience with this company. Margie is very knowledgeable and was able to point us in the right direction for our granite countertop. The installers were on time and did a great job taking care of every detail. We also purchased tile flooring from them and it looks fantastic. Very good overall experience.

Great selection of beautiful stone. I ordered a 2x4 bath vanity top They were a day late on the install. The piece was installed with a 1 inch over hang under the faucet while on the opposite side the raw edge of the sink was showing. The holes for the faucets were cut too big. They sent the same guy out to fix the problem. He took out the sink and cut it so it is now flush with the edge. I still have a 7/8 inch overhang under the faucet. Not the solution I wanted. Poor installation and service. The owner was not helpful. I will never use them again.