Keramin Tile

They screwed up: - Quoting - Workmanship - Billing - Customer Service Refusing to fix the chipped tile they installed and didn't grout properly (they left gaps)

It is a pleasure working with Keramin. They have a great selections of tiles, collections that are unique to their store. The staff is very friendly and helpful, will work very hard to find the perfect combination of tiles. Definitely recommend this store!

We received good customer service while shopping in-store, but when it came time to install the mosaic backsplash we purchased from Keramin by one of their contractors, things went sour. The tile installer didn't show up on the agreed upon date because his general contractor/Keramin sales rep Ron did not bother scheduling him in. Ron's wife went into labour the night before work was supposed to take place and he used that as an excuse, despite knowing well in advance she will be giving birth that weekend and promising to arrange for one of his guys to come in instead. He never called nor apologized for his colleague's no-show - we had to track him down ourselves that day to reschedule the work. When the tile guy arrived the next day he didn't have the proper tools to remove the current backsplash, claiming he was never told this was his responsibility. He ended up winging it and did a sloppy job putting the new backsplash together. Luckily my husband was able to detect many of the crooked tiles while the installation was still taking place, although the tile installer had a bad attitude when asked to fix his mistakes. We were not happy with the end result and it took 2 weeks of sending pictures, emails and calling the store to get him to come back and do some minor fixes. Meanwhile the salesperson we dealt with, Ron, who arranged for this work, disappeared and had not taken any steps to reconcile this situation. He ignored almost all my correspondences and even his cell number was changed. Very sketchy indeed. Despite having a good selection and prices, we do not recommend this company.

Dear Mr. Akperov, Thank you for accepting a small job of putting stones around a fireplace in my home. The two persons sent by you carried out the work very quickly in a professional manner. They were polite, attentive and very accurate. Despite the small working place they left no traces of stones or even dust in the room. One more time we want to thank you for a professionally done work and express our willingness to use your company for future contracts. The Kostaki family.

We hired Keramin Tile to renovate our kitchen and solarium. We had already ordered our kitchen cabinets from another company by the time we found Keramin Tile. So we asked them to do all the other construction and finishing work. We are really pleased with the quality of work they did from tiling of floors in the kitchen & solarium to installation of granite counter top, backsplash, removal of drop ceiling and replacing it with a higher ceiling, installation of pot lights and under counter lighting and required finishing work. Ron the project manager was very efficient and kept everything moving in a timely manner and always kept us informed. Deficiency were fixed quickly and without any hassle. We found Team members Victor and Alex did a super job with the ceiling and tiling work, always pleasant and cleaning up after the job. Ron and Eddy were great in providing guidance to help choose tiles and backsplash. We are really happy with our kitchen which was completed within our budget and in time. We would not hesitate to recommend this company to our family and friends.

I was very impressed with the service I received at Keramin. They had the tile I wanted at an amazing price, ordering was a breeze and they delivered the tiles for free the next day! I had a great experience and will recommend them to my friends and family

We went to the store lets say Sunday. Made an appointment with a guy to come to measure our kitchen and give an estimate to replace all kitchen cabinets. The guy came on Tuesday as he promised. Spend fair amount of time, measured everything. We discussed everything we wanted in detail. Seemed very friendly. Said he will get back to us with estimate shortly. We felt pretty good and thought if he gives a decent quote will go with these guys. I call him next Friday asking him about our estimate. He said not to worry. He doesn't forget his customers and because he needs a quote from third party on parts he will get back to us at the latest next Tuesday. Next Tuesday came and went ... nothing. My wife calls him on Sunday. Speaks to him. He says I will call back in 15 minutes. 5 days later we are still waiting. Who treats customers like that, stringing them along, but giving nothing?!?! You don't run business that way for very long. Yes, they have a nice store, they are friendly, but when it comes to actual doing work - they are not there. Don't bother!!!

I work with Keramin Tile since 2012 and enjoy using their products. I can always create unique tile combinations from Keramin Tile collections. They offer great service and have very supportive and professional team.

Had a great experience with this company, and a beautiful finished product. They were easy to work with and I will def. be using them again.

I did a complete kitchen and bathroom renovation and got all my tiles, mosaic , backsplash and countertop from Keramin. It was a one-stop shop for me. Keramin has a unique collection of tiles and very reasonalble prices. The service is outstanding. Special thanks to Eddy and Aaron for their valuable advice and commitment to make the customer happy! Thank you, guys!

I recently did a Kitchen renovation and was in search of a well-priced, unique mosaic tile for my backsplash. After going to all of the big box stores, I stumbled upon Keramin Tile. I was pleasently surprised when I entered their complex to find many many tile selections that I have not seen at the major big box stores. Not only did I find a wonderful marble mosaic tile for my kitchen, they also provided installation services that were done to perfection! I would definately recommend Keramin Tile if you want something modern, unique and well-priced. The Sales people are great to work with as well. "Top-shelf Business" in my books!

Very efficient and fast installation of granite countertops. Craftsmanship of the highest level. Beauty of the stone and especially shaped edges transformed the look of our kitchen. Doing business with Keramin was a pleasure. Highly recommended. Marek and Bogna