Wall to Wall Countertops

I'm beyond disappointed and frustrated by this company. Late to the job, unknowledgeable about the work being done, unprofessional crews and lacking all responsibility. I have a very small kitchen so I didn't expect it to be much trouble. The work started with a templates being taken. The worker who showed up and didn't have the correct information about the job. He thought I was only getting a backsplash even though I didn't have countertops, he still had to call his boss to confirm. A couple days later I get a call to schedule my install. The lady on the phone is cold and blunt, doesn't ask me what time works but simply tells me when my appointment is. Why wouldn't you ask me if the time works with my schedule? Also you are given a 3 hour window for the installers to arrive. Not too bad, but when they don't offer scheduling options it's kind of a pain. The day of the job the installers arrive 30 minutes early. I live in a condo with quiet ordinances so they couldn't even install at that time. The installation goes alright. But I had to explain the job to them, they had no idea what the layout was or what pieces went where. After they left another template was needed for my backsplash. I was also given a 3 hour window for him to arrive. Well, 40 minutes late of his 3 hour window he shows up. (No apology) Again, he has no idea what the job is. He even asks me if I wanted to remove the counters I just had installed!? The lady calls to schedule my next installation but this time the time option doesn't work with my schedule. I ask for another time and get no response.... I even had to ask if she was still on the phone. She finally gives me another time option. The day of the final install I get a call 1 hour into my 1-4pm window. The man on the phone says he will be there closer to the end of my scheduled time. I wait and when 4pm rolls around they aren't there. 5 o'clock and I haven't heard from them. At 5:30 I text them to see if they are coming at all. They respond "yes we will be there in 25 minutes. Over 2 hours outside of the 3 hour window three guys show up, laughing and joking around. I get 1 apology mumbled by one of them and they start working. 2 HOURS LATE! The backsplash is full height and has cutouts for 3 electrical sockets. The crew was going to install the stone over the sockets in a way that would prevent me from unscrewing them and extending them. I stopped them and asked if they really thought it was a good idea to do that!? They said it was my job to unscrew the outlets!!!!? Luckily I took care of it and caught it before they installed. The work was hurried and their sealing job was shoddy. I received a call almost a week later. A non apologetic 'manager' who had no answers or solutions to the problem. Even after asking, I wasn't refunded for my time wasted.