Elite Shutters and Shadings

What excellent serve we received today. Brittany was so nice on the phone. Once we arrived she remembered me calling. Then Michael was so nice he repaired our blind while we were there. Couldn't ask for better customer service. :) I took there card and will share the company with friends and family. Thanks again for everything

Amazing company and product. Staff is amazing from the start to finish. Couldn't be happier with the whole experience. All done in a timely manner. Highly reccommend.

Jacob and partner were very professional and Helpful. Thanks. Rich l would recommend this service to all my friends and family

We just had shutters installed in a bedroom office and couldn’t be happier. Elite is professional from the sales to installation. We are very happy with the quality of the Hunter Douglas shutters. We will definitely use them again when we remodel the next room. We love working with Zuilly.

Amazing company! Both Marla, Jacob and the rest of the staff are great. Super helpful, patient and professional. They go the extra mile for customer service.

This company has never failed us. This is our 4th house we have had them install window coverings. We consider them our go to.

Have worked with owner of Elite Shutters in the past . Always great customer service! They help with the selection, deliver promptly and install professionally.

Excellent service! From ordering our inside shutters and outside shades, we could not be happier! I would highly recommend them!!!

Had previous experience with MLI Shutters & Blinds products for my home a couple of years ago w/no problems, very professional. Fast forward to this past month and ordered 11 shutters to be installed in my home, upstairs and downstairs. I was pleased with what I saw when Nancy came by so I placed a deposit to order the shutters. Well install was quick, cleanup was great but one shutter had to be "reordered" since it had been oredered incorrectly. Looking at my window shutters from the inside all looked beautiful. My Husband brought to my attention though that if you look from the outside into the house, you can see the mounting screws that hold the frame inside the window, I went outside and there was a gap, it looked like it was at least a 1/4 inch all across the top, mind you this is our large front window so naturally we want it to be perfect, first impression speaks volumes. We checked the rest of the windows and our " dining" room windows had a gap, and two of our bedroom widows had the same issue. While measuring Nancy did mention my windows were not perfectly square, I was never told this would be a problem. I was not made aware of any issue that this may cause, hence "the gaps". I called, set photos and shared with Marla that my Husband expected a new set of shutters to be ordered for at least the large window. I was informed that Jake would come out and remeasure, or correct with either "gluing" a strip or another form of covering the gap/screws or if this was not satisfactory a Hunter Douglas Rep can be sent out to check. I made a appt., Jake and Jake came day before the 4th, Jake proceeded to prep to install strip, I informed him I was expecting a remeasure or what was the other procedure to correct without gluing. Jake stated that the other procedure would be to screw some other strip and that too would show screws, I was also informed by Jake that this is not "uncommon" and gaps happen, well if they are aware of this why isn't it mentioned during the salespersons visit AND rather than the Customer calling and thinking they are measured incorrectly and bringing to the attention of MLI it should be corrected as part of the install. I decided to just let them correct by gluing since the entire experience seemed to be too much for anyone to see our point of view, i wanted this to be over. The Shutters are great it's just unfortunate that during the process of inquiring about the gaps and how to get them fixed was less than perfect. Also my conversation with the installer (Jake) it was his demeanor (facial expressions and tone of voice) that totally spoiled the experience as well. With that said I would not want to refer this business.

Nancy was very professional and gave great suggestions. The installer, Jacob (?) straightened a shade that had been hung a year previous and was very accommodating as well as polite and helpful.

This project started out well with a helpful sales lady coming to the house and a visit to their showroom, she also did the measuring, Their price was competitive and the product is satisfactory. The problem I have and the reason for the three stars is that two of the windows are slightly out of square and the blinds were ordered too large to allow for this, so when installed one side would hang-up on the side of the casing before the blind reaches the window sill. I told the installer that this was not acceptable, so his solution was to reinstall them, shimming them down at he top about a 1/4 of an inch on one side which now leaves a tapered sliver of light showing between the top of the blind and the top of the opening. Another problem was with a corner window, when the two blinds are raised their is too much fabric, so the two blinds bunch together against each other. This means when we raise the blinds we have to intervene with one hand arranging the first blind raised to prevent the second blind being raised to bunch them both up. The solution to this problem would have been a recommendation to use a different style of blind due to the space limitation and the bulk of the faric. We also had them install shutters on one window which was 100% satisfactory. To be fair I think this is a good company, but the measuring could have been more professional, and a recommendation to use a different style of blind on the corner window would have been appreciated.

Looking for a company that gives great service and reasonable price is hard to find now a days. MLI Shutters not only have great customer service, they also offer the best price. From their customer service to their installers, I cannot reiterate enough that they are the best in our area. I have looked 4 different vendors but MLI was much better.