no way i would take that. my builder did a thing or two like this during our build and i immediately called him and told him what issue i had. i never had a problem and he would always agree and make it right. imo, you should do the same....good luck.

This post was edited by stblgt on Thu, Feb 5, 15 at 20:23

I agree, you have a legitimate complaint for sure.

I would not accept it. I want a perfect piece and a perfect install of everything. That is what we pay the big bucks for.

No, not acceptable.

That is not something I could live with.

Thank you so much for the replies. It definitely reinforces the way we feel. I sure hope the counter top company feels the same way when I speak with them tomorrow.

I'm concerned they'll want to say..."Well, you selected it in person." But we did only because they told us that it was wet and wouldn't look that way.

If they take that stance, my GC will have to step up and take care of business. Right now, he's said for me to call because he wasn't there during the selection process.

lets be honest..it's not everyday that someone would select a piece of granite that looked like that UNLESS you were reassured by a professional at the place you purchased it from that it will look fine once it dries. you were told this and thought "hey, i really trust this person and have faith that they are knowledable about the product. since i really love this granite....i will purchase it."

now it is installed and it doesn't look the way you were told it would. they should be held accountable and replace it. no questions asked.

This post was edited by stblgt on Fri, Feb 6, 15 at 5:43

The other side of the coin is you purchased a remnant. Not saying I don't agree with you that it is unacceptable but also not saying I agree 100%. Expect some push-back from your request to replace it on their dime.

I wouldn't want that. Were you there when it was installed?

No, we weren't there when it was installed. I've emailed a picture to the company and am waiting to hear their response.

For those more knowledgeable about granite, is there any way to blend it so it would look better? My guess is that there is not and we need to just replace it.

Just wanted to update and let you know that they agreed to replace it. All is well and we are happy! Thanks so much for your replies and advice!

You know what? I am impressed. I think that is a sign of good business. It would have been better if it was never sent to your house. But things happen.