Elite Hardwood Restoration

Horrible experience! Poor work ethic and poor quality service, poor communication. Tells you whatever you want to hear to get the job initially, request money upfront and does not fulfill or come even close! Hell continue to drag the job out for weeks and weeks until your fed up and you and your husband are doing the job for him!! He will say anything and everything for the money but not fulfill...beware!

They promise and don’t deliver: Our floor restoration was to be a quick job. Renato and Carrie spoke professional and gained our confidence… All until we paid them in full... With lots of promises to fix issues with the floor that never happened. Product used to seal floor was absolute garbage. Renato did come back and said he would change the product. After moving all our furniture again to clear for Renato we waited for him to show, for two days we waited for him to show - but no Renato. He apologized through text messages saying he would be here but the text messages stopped and now 3 weeks later no Renato.

HORRIBLE EXPERIENCE!!! LIES, NO SHOWS AND THE WORST COMMUNICATION ! Renato did not fulfill any of his promises TIME AND TIME AGAIN! Once he got paid, despite his promises to come back and finish the job, HE NEVER DID. Promised me multiple times he would show up and NEVER DID! This guy is smooth and comes across very nice in person, but FAILED MISERABLY. He refinished my floors in December and the finish came out poorly, didn't cure properly which resulted in SCUFFS ALL OVER IT. Thresholds were installed poorly and dozens of areas that need to be redone. When he came by to see it, he agreed it was done poorly. He said the finish needed to be redone and it would be covered through the Bona warranty and promised me he would be back to finish. He said we needed to be gone in order to have it completed so we made plans to be out of town for two days in January so he had the whole house to himself. I boarded my dog and was gone for two days. The first day he was supposed to be here, he never showed up, never called and never responded to any calls or texts. The next day, Sunday, he texted and said he would be there at 10 AM, finish by 12 and we couldn't walk on them until 4. We drove by the house at 11.00...NO ONE ever came. Renato never answered his phone and never responded to any text messages. We WASTED time and money leaving for two days based on his promises to finally get the job done and ONCE AGAIN NEVER SHOWED UP. I'm going to do my best to post reviews, warnings and complaints on every site possible on Renato and Elite Hardwood Restoration so they never work in Tampa again. Such a horrible way to treat people who trust you with their home and pay good money for services. So incredibly disappointed. He BOLD FACED lied to us time and time again. This company is NOT TO BE TRUSTED! BEWARE - BEWARE - BEWARE !

Elite Hardwood Restoration did an amazing job restoring our floors!!! They exceeded our expectations with quality and the time frame it was completed! The communication and customer service from the owners to the employees was exceptional. Our floors were a disaster due to wear and now they look like new! After a couple of months the finish has held with no scratches. We highly recommend this company. Thank you EHR for the beautiful floors!!

We hired Elite to refinish hardwood flooring in a home we recently purchased. Renato's customer service is top-notch. From start to finish he kept us informed of progress, was always easily accessible for any questions we had, finished on time, and his team was just as professional as he. I would recommend Elite for your hardwood flooring needs and would hire them again in a heartbeat.

Hired to remove old parquet floors from slab foundation in a living room and dining room and to install new engineered oak floors of same quality and look as floors already installed in family room and hallways. Excellent results achieved. The old parquet was installed in 1950’s using a tar based mastic and Elite Hardwood did a great job removing the flooring and old mastic, then prepping the foundation for the new wood. They found new engineered oak flooring to match the existing and installed it perfectly. They sanded the existing oak floor and joined it with the new flooring in a seamless manner. They finished the entire project with a special walnut stain and satin finish. Floors look great. The project was projected to be five days and it finished in five days. We highly recommend this company.

We just purchased a home and most of the flooring was a dyed engineered wood finished in a high gloss which had been badly scratched. After researching and interviewing several well regarded contractors I decided to go with Renato which turned out to be a great decision. I showed him another property with the type of stain and finish we were looking for. He not only met our expectations but surpassed them. He is easy to deal with and will explain to you exactly what he plans to do. He has an outstanding team of hard working professionals that utilize state of the art equipment. Our floors are now stained a beautiful dark walnut with a satin finish - they look outstanding! If you're looking for a true professional at a fair and reasonable price then look no further than Renato Sampaio, Owner of Elite Hardwood Restoration.