Stonex Granite & Quartz Inc.

I would not recommend this company at all. They inst a lled two slabs that did not match and b refused to even come and look at the installation. One p e ice had black veining and b the other had Grey which was what we ordered. If you want what you order to match and b to be in fact what you order do not order from this company. They are great with excuses and t we rrible with customer satisfaction.

We are so thrilled with our kitchen counter tops,powder room vanity and sink . Tiffany was a pleasure to work with if it wasn’t for our cabinets being delayed Tiffany would have had our tops in for Christmas . We counted 3 follow up calls by her which in itself is great customer service! We would highly recommend Stonex at the Woodstock location as a matter of fact we are now talking about doing another bathroom. Respect to all at Stonex from Tiffany our sales professional to Winston who did the template to Martin who did the installation

Absolutely fantastic from start to finish. Great selection and quality of materials, we chose Quartzite for our project, which is quite unique and not easily found. Impeccable workmanship, attention to detail and finish. As well very accommodating regarding our subtle changes to a design, some dictated by our cabinetmaker. Everything was done to perfection and we only wondered why it took us so long to find these guys. Highly recommended. You will not be disappointed.

I’m extremely pleased with the finished results of my quartz counter tops.Stonex has a very large variety to pick from in their Woodstock showroom. The staff is very courteous throughout the whole process from beginning to end. I would highly recommend Stonex! Thanx so much Stonex!

Stonex was wonderful to work with. They have a great selection, they are very knowledgeable, and they always showed up when they said they would and on time. Their estimate was the final price. The people I dealt with were neat, tidy and always professional. I recommend them to anyone that asks.

We are very satisfied with our countertop from Stonex. Beautiful colour and work. Service was kind and quick. I recommend this business. Adam L

Stonex was a great help to us with our new quartz countertop .From being very helpful in the showroom to prompt and professional installation. We were happy with their service and would recommend them to anyone who wants a quality countertop

The staff at Stonex from the showroom floor to the installers were helpful and friendly. The new bathroom counter and tub edging transformed the look of the bathroom and exceed our expectations. All aspects of the job were communicated very well and the installation went well. I would highly recommend them and won't hesitate to use their services again in the future. thanks.

Office staff provided all information we need. They answered all our questions. Very professional installer. They showed up on time. Did a fantastic job. Counter top looks great

Huge assortment at every price point, and much more competitively priced than others. Quick and efficient installations by professional workers. I have replaced my kitchen and 3 bathroom countertops, all with Stonex supplied sinks as well, and love how they transformed and updated each room. I recommend Stonex to all my friends and family.

We enjoyed the time we spent in the showroom looking at the choices. There were so many options, but we picked a white quartz top. The appointment for the template didn’t take long, then the install was only a week later. The guys were great! Just some clean up for us after they left, but it wasn’t too hard getting all the residue off the countertop off. Cleaned with soap and water. We did find one problem with the joint at the edge of counter. When I called they said they will send someone out to fix it. So all is good. We love our countertop

Our experience with Stonex was excellent from start to finish. We received knowledgeable service, and a good turn around time for installation. We are very happy with the end results. We would recommend them highly!

we had our countertop installed on Monday May 1st. What a beautiful quartz countertop. The installers were great. They removed old top in no time Installation was perfect. Very professional. Just so pleased> We are now awaiting quartz backsplash.

I love my new quartz panda white countertop! Staff was great to work with! I would recommend them in a heartbeat. Thanks Stonex Woodstock for your service! Deb fro Embro

From beginning to end our experience with Stonex was A+. Oceania (from the Woodstock location) was always prompt in answering any of our (numerous) questions. Every person involved in the removal of our old countertop to the installation of our new beautiful quartz one was professional and very helpful. We also really liked the fact that we didn't wait months for our countertop. From purchase to installation it was only a couple of weeks! Thank you Stonex.... We highly recommend this company.

We recently had granite installed by Stonex out of the Woodstock showroom. After installation, there was a seam we were unhappy with. They quickly came out and fixed to our satisfaction. Overall, we were very happy with the whole experience from beginning to end and would recommend them.

We just had our bathroom counters replaced with Quartz by Stonex. We are extremely happy with the service, installation and beautiful quartz counters. I would highly recommend Stonex!

Had the kitchen countertops done in Quartz last April/May and I am still thrilled about the quality, service, installation and the general good feeling I had with whomever I had to deal with. I have to name Natalie in Cambridge who was extremely helpful in the selection and color of the quartz. She has excellent communication skills, a wealth of knowledge in the field and generally a fortunate resource for Stonex. Kudos to the entire team during the initial stages through to installation. Very satisfied with the entire experience and would recommend the company to anyone thinking of upgrading the kitchen/bathrooms. Now I can sit back and admire the countertops. Thank you Stonex.

Fantastic service - staff were knowledgeable and very helpful. Kitchen countertops turned out great! Turnaround time was also fast.

We recently had two quartz countertops from Stonex installed as part of renovations to our ensuite and main bathrooms. Our experience with Stonex, from the initial visit with salesperson Kassandra through to templating and final installation has been nothing but positive and professional. We are thrilled with the final results and also how easy the staff at Stonex made the whole process. Five stars all the way.

Could not be happier! Awesome experience working with Stonex. Staff were very friendly and helpful right from the sales reps, to template staff and installers. We are so pleased with the service we received and with the final product. Our kitchen looks amazing! Thank you Stonex!!

Had my kitchen renovated, and was looking to have some quartz counter top installed. The pattern I was interested in was very expensive at the first store I saw it. I decided to check out various quartz company for the pattern I like, but the prices for it was outrageous My son referred me to Stonex factory outlet. I went there, their sales Rep, took me to the back where the counter top was stored. Huge selection. It took me 5 minutes to find the pattern I liked, and most of all the price was unbelievable. They wrote up a contract and give me a quote, also a sample of the product I ordered. I was very pleased with the outcome... Time line for agreement to contract, templating and Installations was done within weeks. My countertop has now been Installed. Services was excellent, installers were very friendly and answered all of my questions pertaining to my sink etc.. I had dealings with another company to do my Kitchen Island. I went through one of our local stores to have it installed, had lots of issues with information going through the store to the quartz company back and forth, and by the time my question reach the factory personnel , the question becomes distorted. I would highly recommend Stonex a go to for your quartz countertop Install... Excellent service. I am thoroughly enjoying my choice and installation of my countertop. Thank you

We had such a positive experience with Stonex. We were working on a kitchen renovation ourselves and wandered into the Woodstock showroom. They were so helpful and with two visits we had a slab selected and they were working on details and times for measurements and installation. They answered all of our questions and were so knowledgeable. The finished product is so beautiful and the quality of the work was so good, especially considering they were fitting them onto cabinets that weren't new. It really changed and modernized the look of our kitchen. I would use them again in a heartbeat. I had no idea there were so many choices in one location. Warren Smith

Great install team . Great product ! I always judge a business on how it responds when things get complicated. It did and the reaction of the team was good. Things were resolved quickly. Solutions were found . All ended well. Nothing ever goes exactly as planned. These guys stepped up fast and are a class act . Highly recommend this company.

Excellent company to deal with. Everything was done well, prices didn’t change. The countertop was to be installed on the Tuesday after Thanksgiving, but they came on the Friday before Thanksgiving! So I was able to host our Thanksgiving meal after all! Thank you Stonex!

wonderful experience dealing with this company. Very professional. Always replied to questions and showed up on time. Very pleased with the finished product.

In today’s world where delivery commitments and customer service are often non-existent, working with the Stonex team was a dream. Natalie was extremely helpful, thorough and quick to respond to any questions or concerns we might have had. Everything occurred as promised. Templating was booked and executed on the day originally estimated. Installation was booked and executed on the day originally estimated. The level of communication throughout the process in terms of scheduling and confirmation of dates and times was outstanding and working with the measuring and installation crews was a pleasurable experience.

We had a great experience using Stonex Granite & Quartz. They were very helpful through the process, and delivered excellent service and product. Very pleased with the final Product and Installation and Sales team.

We are so pleased with our new Granite countertop, sink and backsplash from Stonex. As well as our new quartz countertop and sink in the powder room. There is a wide selection to choose from in their warehouse. The prices are good. The professionalism and precision from the installers and sales people are greatly appreciated. You can’t go wrong with Stonex. Highly encourage anyone looking to renovate to visit Stonex. Thank you Bill &Marilyn Burke

Great job and lovely to work with. They took the time to book match all edges on the two inch perimeter and the four inch island including the waterfall. Well done!

Thank you, very impressed and satisfied with the level of customer service and workmanship quality Stonex delivered. Our quartz countertop and backsplash look amazing. We would highly recommend this company.

We love the new countertop that Stonex installed for us. It measures perfectly even though the space by our fridge was a very tight fit. The workmen were cordial and tidy. Would certainly order from them again!

We are very pleased with our quartz counter top purchased from Stonex Woodstock location. From the beginning starting with sales staff to installation it has all been done with professionalism. We would highly recommend Stonex if you are considering a new counter replacement. We have had Stonex for 2 different installations.

It was great to work with Rayna to find suitable countertops for our small cottage. The measuring process was simple evn though it was hours away and the workmen were knowledgeable, quick, and professional. The install was also a breeze. Overall, it was a pleasure to work with Stonex and Rayna.

From the initial phone call to completion, Stonex surpassed all our expectations. The project went flawless! They were knowledgeable, professional and very service oriented. Simply put they were outstanding! We highly recommend them!

Great experience with Stonex from the Sales to installation. The schedule provided was right on time. Regular updates was provided until the Counter tops was delivered and installed. The waterfall design looks really beautiful. With the natural stone color pattern precisely matched from top to sides slabs. Installation crew were very professional. The service department provided excellent response on my follow up questions. Thanks Stonex.

Very poor quality! They charged full price for a broken granite countertop. They had attempted a very shoddy repair prior to installation, but chose to send us the countertop anyway, they don’t care much for their reputation apparently. We now have a full price, second-rate countertop. This whole experience has left us with a poor taste, and very poor opinion of Stonex! Buyer beware.

Very pleased with the job that Stonex did. I was very impressed with the timeliness in getting the project completed. There are other companies that push the dates out for extended periods of time. Stonex doesn't do that. We also had an intricate cut that needed to be done on one piece of the quartz and it was done to exceed my expectations. All the personnel we dealt with from the sales person (Paige), the person doing the laser measuring (Alex) and the installation team were knowledgable and answered any of the questions that we had. Job well done and I would recommend Stonex for any of your countertop needs.

We are super happy with the product and quality we recieved. Glad out kitchen place reccomended them. We would definitly work with them again in the future.

The Stonex team is superior from slab selection, template and installation. Quote was provided when promised, the template technician and installers arrived on schedule. Within 2 weeks we had a beautiful granite counter. Dennis & Joan Card

Very professional and quick service. I am very pleased with the work they done for my kitchen countertop. Job well done. Thank you Stonex

Service was quick. Installation was pretty bad to be honest. They did not tell me my island was not level before bringing it in. Had to make cuts myself. Now there’s a big gap between the counter and cupboards. Had to cut off the decorative pieces now they look awful. They left pieces of wood shins to level it out and it looks horrid. I asked them about it after and they pretty much told me it’s my issue to cover it and it’s not in their job description. The small piece they added to the longer piece of the quartz to connect it did not match and looks obvious it was a second piece. They chipped my roof when bringing in the island and the installers told me they didn’t do it. One of the installers was being rude to the other in front of me and my wife which made it awkward. After I paid and it was installed I never heard from them again asking how I liked it or if I was satisfied. The customer service in my opinion was terrible and for the money I spent I felt like more should have been done about the little imperfections and problems I had.

Had my kitchen countertop done and I couldn’t be more pleased. Great sales service and install. Everything was done professionally and the price was the best out there! Good selection to choose from and central location. All in all I wouldn’t hesitate to recommend this company!

Loved my counter top great quality prof sales staff and not to mention the installers .. so polite clean and job done in timely professional manner .. thank you Serge ! Highly recommend !

Our experience with selection, installation and follow up with 'Stonex' was amazing. Our kitchen and bathroom counter top suited our eclectic decor and design ideal. The process was smooth with no problems to report. Stonex has a great product, and knowledgeable staff. A recommended resource for any home designer or contractor.

From a professional stand point dealing with Stonex Granite & Quartz it a real delight. Not only are their showrooms easily accessible and full of wonderful product to show the clients, dealing with their quoting and customer service team is informative and expedient. They have something for every style and price point out there. If you are looking to replace your counter top this is defiantly a great place for you

Stonex was recommended by the cabinetmaker I work with. Very impressed with the customer service. Attentive, patient and knowledgeable. Samples readily available. Thanks, Christina. Looking forward to working with you.

We had a granite counter installed a few years ago by Stonex. All sorts of issues during the installation including counter damage by them and subsequent replacement. We've had a few issues since installation, all of which Stonex wanted to charge us to fix. Rough edges/chips in underside of countertop, especially around the sink, which constantly catch/snag and put small holes in the shirt of anybody prepping on the countertop. Problems with counter sections around our slide in range. The back bridge piece has a gap in it (not sure if this has somehow separated over time or we just didn't notice it when installed). 2 sections of counter on either side of slide-in range were not cut straight back to the wall. Instead, the counter pieces were notched for a wider space at the front to exactly fit our specific model of 8-year-old range. We asked about this when we originally saw the counter pieces and were told "this is what they do". Thought nothing more of it until our range recently failed and needed replacement. No other slide-in range would fit this unrequested, custom-notched profile. Call Lucy at Stonex and were told this would cost $300+ to have the counter cut straight back from these notches (like we originally wanted). Took our business elsewhere for cutting back the counter, bought and installed a new slide-in range and have now discovered that the counter section on one side of the range is not level (drops over 1/4" from the back to the front) while the section on the other side is level. So, there is no way to make our new range simultaneously align/level with the counter on both sides. Not sure what we'll do to fix this latest issue, but we definitely won't be contacting Stonex to find out how much they want to gouge us to fix their shoddy work.

We would like to give Albert and Brandon a huge thank you for installing our quartz countertop. The professionalism and expertise that they showed while doing our job was amazing. They were on time and went straight to work, they cleaned as they went and did a final clean as well as a double check at the end! Stonex has been a fantastic company to work with in picking our countertops and would highly recommend them!

The were quick, clean and professional. I was even shocked by the amazing focus on the little details. I would strongly recommend them and I would use them again on future renovations.

I usually don't take the time to write reviews, but this company deserves my time. We are doing major renovations in our home and I have dealt with several renovation companies. Stonex is by far the most professional, and well organized company that I have dealt with so far. If you are looking for high quality granite or quartz, with HIGHLY skilled planning and installation, at an AFFORDABLE price (yes, I priced compared), visit Stonex! I really wish all contractors had the same level of customer service.

Stonex installers spent quality time ensuring the measurements were correct and were very flexible with our input. We chose a small flecked quartzite and it cleans very well, no staining and very little water marks evident. We had an issue with a small seam showing, however one call to Stonex and they sent someone over immediately to correct it. We are very pleased with the transformation. The finished product is beautiful!

I am so impressed by the service I received! They helped me every step of the way always informing me of my choices and offered me excellent advice, while answering all my questions in timely a timely manner. They were very patient and knowledgeable in helping me make the right choice. In the end I chose from their wide variety of quartz and marble and I was astonished with the finished and installed product. The seams of the counter tops were virtually seamless, and the finished look was outstanding. The marble fire place was the Mona Lisa of the home. The veining of the pieces were matched to perfection. Installers were very friendly and courteous, taking their time to properly install the products, and cleaned up after themselves. In the end my experience with the sales representatives was very professional and friendly. I am very pleased that I chose Stonex to help me customize my home.

STAY AWAY AND SPEND YOUR MONEY ELSEWHERE ON BETTER CRAFTSMANSHIP! The showroom was setup nice and had friendly enough staff. Initial pricing was comparable to others in the area. When we had the granite installed, we found several issues (unresolved) that will never have us recommend or use this company again: 1. The granite had been snapped in half during the installation and epoxied back together by the installers. When we called the company the same day, they first said that granite has "natural cracks" in it. Then they said it must have been cracked by our improper use after installation (i.e. it was our fault), but had no explanation for how it mysteriously got glued back together and polished. 2. There were large sections in the granite that had been filled in with epoxy or plastic or something. It was a milky white color that was obviously not the natural granite and definitely not in the slab we selected in the showroom. Same as in point 1, we were told that granite has natural variations and they tried to convince us these obvious sections of filler were granite. 3. The seam they created where 2 sections joined was horrible with a sharp ridge sticking up. The epoxy there had to be cracked apart and the sections realigned. Initially, these people sound like they know what they're doing just like everybody else, but then they leave your house with a product of vastly inferior quality and make it sound like the shoddy work is either your fault or this is the way granite installation is supposed to happen. Finally, good luck calling and trying to get resolution to any of your issues. Their phone reps are worse than their installers. They make it sound like they understand your issue and are interested in resolving it, but then leave the homeowner hanging and/or waiting for installers/technicians who are either hours late or simply do not show up. Beware.

Awesome company to deal with. From the friendly and knowledgeable sales people to the professional and courteous installers. They have an impressive selection of granite and quartz and the prices are very reasonable. Most importantly is the quality of the final product which was delivered and installed in a timely fashion and by people who really know what they are doing. I highly recommend this company

I looked at stone at all the granite and stone vendors from Woodstock to Stoney Creek to Mississauga and in Kitchener. Stonex had the best selection and prices. I liked that they measured my kitchen with lasers for accuracy. The Woodstock location had a larger selection than MSI, a wholesaler many of the other locations use. When we were selecting our stone, they moved pieces we were comparing so they could be compared side by side. The layout was wonderful and made best use of the nicest features of the stone we chose. The installers were professional and did an excellent job. They didn't mind explaining what they were doing. Overall a very positive experience.

We were recommended to this form by our decorator . The selection of stone is endless. The install was very professional. We had one issue but it was resolved.

Over the years I've been completed many project with Stonex with great success. Very professional, punctual and high quality service. Without exception the staff is knowledgeable, friendly and helpful. In short; Great selection, great service.

We have worked with Stonex on many projects in recent years. They have a great selection of both natural and man-made materials. Excellent, prompt service. Easy to deal with and always a beautiful end product. Will continue to use for supplying our granite and quartz. Great when our customers can visit the showroom and see the large slabs to ensure it's what they want :)

I have worked with Stonex to complete many projects for clients in a span of a number of years. Stonex's selection of natural and man-made materials has made finding the perfect solutions simple. The attention to service which I have received is commendable...as admittedly I can be a difficult client. I continue to work with Stonex and would recommend without reservations this company.

We have worked with Stonex multiple times in the past three years. They continually deliver an excellent, and friendly service/product. Any issues that have arisen have been dealt with quickly and professionally (even when we were at fault). Because of this they will continue to receives our business, and be the preferred reference for our clients. Thank you Stonex! Andrew Searle, Sales/Design Homestead Woodworks

Stonex is one of our number one suppliers for granite and quartz products. It is extremely beneficial for our clients when they can go into Stonex's huge showroom and pick the perfect stone for their home renovation project. Lots of selection on products and design. Always friendly to deal with and meets schedules very well! Sincerely - Corey Lasso - Vice President of CHART