Mid-Valley Tile & Design, Inc

I wish I had received the "great service" from the "wonderful, helpful" people at MVT. Unfortunately, I was strung along for months and then dumped by Bert. Bert came to my house in Salem to evaluate a tile job for a kitchen and 2 bathrooms, and took full measurements. I had questions about the rigidity of the wood floors with hardybacker, but Bert said they were fine. In the kitchen there was an area with MDF over the plywood subfloor. as expected, Bert said the MDF would have to be taken off and covered with hardybacker. Bert suggested that since he lived in Salem, he could do the tiling all at once or in 3 phases. He said he was booked up for about 2 months, so it would be a while before he could start. Since I had researched tilers in the area, I wanted Bert to do the job, so I said fine. Then the B.S. started. On 1/21/21, I called MVT to find out when Bert would be starting the job. Bert's assistant told me that I was not even on the list because I didn't make a down-payment . I told her that neither she nor Bert ever mentioned anything about a down-payment. Bert's assistant said, "oh, sorry." Bad to worse: Bert called this morning, and left me a voicemail acknowledging that he had been to my house and taking full measurements. Then he said, "I believe 'we' passed on it." No they didn't. They just chose not to honor an agreement.

From the first time that we entered the MVT Shop we received nothing but the best advice and professionalism. My wife described the floor material that we wanted for out vintage bathroom and Anna was able to identify it right away. Anna also gave great advice on matching grout colors and tub surround material to match the floor that we wanted. Bert supervised the installation and Zeke did the install and kept us updated on the progress. We were out of town during the process and received photos and updates each day. We are extremely pleased with the finished product and will certainly recommend Mid-Valley Tile & Design to our friends and neighbors.

Outstanding!! The ladies at Mid-Valley Tile are so incredibly helpful. They are also interior designers so they can do more than just help you find nice tile, they can help you design too. I have worked with them as a regular client and as an interior designer. They go out of their way to bring in samples and give you plenty of time to take them home and view them - no charge. The selection is superb and the prices are also good! When I am working with clients, I always let the ladies know we are coming so one can be available to help us out. I have also sent clients there without me and they have been treated very well and the ladies communicate with me what my clients are looking at. Any time I have had tile issues (came in broken or damaged - not Mid-Valley's fault), they were sorted right away. (I always order my tile early in case of issues, as tile setters are hard to get scheduled in the Willamette Valley!) Great place to find tile and book the install too. Great community resource - small business and locally owned is wonderful! Thank you MVT!!

Bert worked on the tile in my personal home and has done the majority of our tile projects for our company G. Christianson Construction. I highly recommend him both for his artistry and his follow through. Bert and his team can make a bathroom or kitchen really sparkle!

These guys are pros! They definitely seem to be some of the most knowledgeable tile people in the Mid Valley.

We have been sending our customers to Mid Valley Tile for many years, knowing that they will receive excellent service. They have a great showroom and knowledgable employees.

We've worked with Mid Valley Tile for many years and have found them to be knowledgeable, friendly, and professional. They have an excellent selection and a very nice showroom.