Tontine Carpet One Floor & Home

t Type: Problems with Product/Service Status: UnresolvedMore info 5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn’t find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It’s been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. They called me once stating they had no contractor and if I can find one . I text him back that I may have one but decided that was ridiculous idea . Do Not Use This Company If You have A Nice Home. Your Better Off Using A Guy On The Street Working For Food!!! I WIll be adding pictures soon if I’m allowed!

The team at Tontine Carpet One Floor & Home have always been very thorough and great with their scheduling. I work for an emergency services company and they have proven to have great customer service and have treated my customers very well. They also maintain good communication which makes the whole process a lot easier.