Electric Fireplace Installers in Rochester

“I required a fireplace for my living room that was to be a feature and change the rooms perspective. From the initial call and then visit to the shop I could not have been more grateful for the assistance I received. I have very limited knowledge of fireplaces and my wife had some specific requests and nothing was an issue. The fireplace was ordered and arrived within good time and I was constantly updated throughout the process. Excellent customer service.”

“Croydon Fireplaces are a great team of people to work with. Nothing is ever to much trouble for them, and they have a great showroom full of fantastic products from leading manufactures around the world.”

“Brilliant customer service and a high quality bioethanol fireplace which looks fantastic. Very happy and would definitely recommend their products!”

“Fantastic service delivered on time and the fire looks amazing. Didn’t think we would be able to have a fire but with smartfire we didn’t need a chimney. Installation was quick and with no mess to the house now we have a warm and inviting room and our media wall with fire looks better than I ever thought possible! Highly recommend”

“Outstanding products, staff are extremely helpful and are their through ordering to installation. We used their Burlington fire surround in one of our resent projects and looks amazing.”

“As part of a major domestic internal building project, we visited several fireplace/ burner galleries. Hertfordshire Fireplace Gallery had a good range of display models and there was no pushy sales attempt. Having explained what we envisaged, the staff provided guidance as to where we would find those burners within the store. Staff were knowledgeable about their products, helpful and able to answer all questions. Unlike some places we had visited, they offered a free site visit to accurately price the supply and installation, after which we ordered our chosen fireplace. During the building works, we decided to make the newly discovered fireplace more of a feature and changed the burner we had ordered. Changing this was done without any fuss. Installation was straight-forward and the company were flexible when installation dates had to be altered. Looking back at my paperwork, we first visited the store in July 2018 and had a site visit shortly after, but actually placed the order in June 2019 before installation in October 2019. (This was no fault of the store, but simply issues around the building work.) Through-out the process, there was excellent communication from Neil and his staff. In conclusion, we are delighted with the final product and the involvement of the Gallery has been a major factor in this. We have no hesitation whatsoever in recommending them and (if my wife gets her way on another fireplace), will be certainly using them again.”