Radiant Floor Heating Contractors in Pershing

“Custom Floors installed porcelain tile in our 150 sq. ft. 3-season sunroom. Sales Associate Scott Gray was very knowledgeable and took the time to share the details of the product and process with us, since we were very interested in both. The timeline for ordering and scheduling installation worked out as Scott said it would. The installers were on time, worked very efficiently, laid the tiles exactly per the schematic we provided to Scott, and cleaned up nicely when finished. The only issue we had through the whole relationship was with the pricing as shown on the shelf vs. how the pricing actually works. The shelf price was listed as "$10.25/sq. ft. installed," which included thinset, grout and labor. We were impressed that the price was not for the tile alone, as is the case at most places. This, we thought, made it easy to estimate the cost of the project: 150 sq. ft. x $10.25/sq. ft. When we got the quote on the project, the cost was 30% more than our estimate. This was because it would take 30% more tile to cover our 150 sq. foot room due to scrap, breakage, and the need to buy whole boxes. And we would be paying the "installed" price for these extra tiles that would not actually be "installed." Once this was explained, we understood, and the overall cost of the project seemed in line with other places. But the shelf pricing was both very misleading, and actually not at all helpful except to compare one tile against another. That said, now that we know how the pricing works, we would use Custom Floors again. We advised them to clarify this up front for future prospective customers because it left a bad first impression with us.”