3D Rendering, Accessory Dwelling Units (ADUs), Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Pantries, Custom Rugs, Custom Shelving, Custom Storage, Custom Walk-in Closets, Design Consultation, Dining Room Design, Drafting, Entry Design, Floor Plans, Furniture Selection, Green Building, Historic Building Conservation, House Plans, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Outdoor Kitchen Design, Project Management, Space Planning, Sustainable Design, Wine Cellar Design, Home Office Design, Kitchen Remodeling, Remodeling, Residential Permit Documentation
Cambrian Park, Campbell, Cupertino, Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, New Almaden, San Jose, Santa Clara, Saratoga, Sunnyvale, Portola Valley, Palo Alto, Woodside, Atherton, Hillsborough, Redwood City, San Carlos, Belmont, Burlingame, Jackson WY, Emerald Hills, Idaho Falls ID, Wilson WY, Bozeman MT, Aspen CO, Breckenridge CO, Billings MT, Driggs ID, Bondurant WY, Gros Ventre, South Park WY, Rafter J Ranch WY, Sonoma County, Napa CA, Wine Country
ASID Kitchen Award of Excellence ASID Special Recognition Award ASID Silver Honor Award ASID Designer Showcase Home Award BEST OF HOUZZ Professional Member ASID since 2001 Certified Interior Designer #5922 since 2002
Peninsula: Los Altos Hills, CA New Build | A Modern Mediterranean Estate
60 Reviews for Design Matters
In 2020, DM’s involvement on the client’s kitchen project was minimal. We were solely asked to handle materials selection for tile, countertops, and hardware. The scope of DM’s involvement did not include cabinet design or anything else. The sink was clearly not part of the scope and, therefore, was not supplied or selected by DM. As we do with most customers, DM assisted in areas outside of the scope so as to be a resource to the client. We verbally provided a rough dimension on sinks to consider and suggested the client should send us the specifications of the selected sink for us to check against the provided inside cabinet dimensions. Possibly due to budgeting constraints, the client did not take advantage of this suggestion and did not check with her installer as was recommended by DM. Regarding the issue with the tile for the backsplash, DM was never notified by the client that they were short on tile. Issues like this are commonplace and easily resolved. We would have quickly rush ordered additional tile to rectify that situation. The only area that was a mistake that was 100% under the control of DM, was the correct amount of hardware on the initial order. Though the client did sign off on the count, it still was a mistake that DM should have prevented. Once we realized the miscalculation, we quickly ordered the additional hardware to rectify the situation with no consequence to the project or project timing.
Our contract for the 2021 bathroom project was solely to supply her tile. The client shopped on her own for a vanity and did not pursue any of the custom options offered through DM. The tile portion of the project had many moving parts and we kept the client aware throughout the entire process. The majority of the tile was ready for pick-up at the end of July. However, there was a custom tile from Porcelanosa that had a longer lead time than the rest of the tile. This was clearly communicated to the client and was even acknowledged by the client in your written sign-off of the order. It is possible that the lead time may have slipped due to supply chain constraints throughout the world. This was out of our hands, yet we informed her every step of the way. Frustrated with the freight delay, this client attempted to breach her signed contract with DM and order product directly through Porcelanosa, at one point even personally going around us, obtaining proprietary information, and asking Porcelanosa to cancel the order from DM, which was immediately reported to us by our representative at the first and all subsequent contact the company received from the client. Thankfully, Porcelanosa values our longstanding relationship and made us aware of the situation. I believe the client realized she was crossing the line with respect to the contract she had signed. Therefore, she decided to order additional material at the huge cost of air shipping to make up for her poor planning based on the information provided by DM.
It is a balancing act for a full-service design firm like DM to work alongside a client that second guesses at every turn and is always looking for ways to minimize the project scope by taking shortcuts on her own. This being said, DM continued to support her requests with repeated visits to tile vendors, free of charge design work, and remedies to previous issues that were never brought to DM’s attention.
On April 7, 2014 Mr. Mishra connected with my office. I provided a complimentary in home consultation and evaluation on April 10 yet was not engaged until May 23.
From May 27- June 10; 11 business days, our office provided:
1) A revised floor plan of the master suite, with elevations, lighting layout and material selections.
2) A revised layout for the stairwell space and a first and second floor modified floor plan for submission to his engineer for re-permitting with the city.
3) Several in person consultations, phone conferences and countless emails of design question and answers.
4) Several project site visits
This client was in crisis from the onset due to his own gross delays. This was a small project, in both size and revenue, for which my firm is fully capable; and being a designer for 17 years as a certified and licensed professional, I am clear as to my role and responsibilities. The project was a disaster and the homeowner was not willing to receive help and guidance, though we tried diligently.
It wasn't until after I terminated this agreement, due to coarse dialogue with myself and staff, accompanied by unrealistic demands, that I offered to refund the unused portion of a small 15 hour non-refundable retainer, as a means of good business practice. When the relationship ceased I learned of Mr. Mishra's similar encounters with other project professionals on his job. Apparently this is common place for him.