Ward 5 Design

It was a mixed experience working with Ward5 for full service design and project management, meaning, they prepare the interior design plan and then manage the contractor. The positive part of the experience was that they are creative and have a great aesthetic, so I feel we ended up with a house that we like the look of. In retrospect, it's not worth the money they charge for project management on a monthly basis to get there. I know this now, but I was a first time homebuyer and pregnant when I hired them, so I felt I needed help. Working with Ward5 became very frustrating towards the end of the project. Some highlights (lowlights?) were that the owner continuously promised she would order components for our custom closets, but failed to do so in time, so we had to buy Home Depot closets in order to have our closets ready by the time we moved in (which we said early on was very important to us and had to be complete before moving in). Also, some of the work from the contractor was messy/subpar. When I pointed it all out to the owner of Ward5, who had been managing the project, she tried to convince me I was just being picky and it was "acceptable," in her words (about some of the painting, specifically, and tiling). When I told her I wanted some things redone, she asked me to deliver that message to the contractor myself...but she was supposed to be in charge of that. So about a month or so before moving in, I had to meet them both at the house - still somewhat newly postpartum and still nursing around the clock - to deliver that news myself. The contractor was great about it and fixed everything I had an issue with. Finally, the move in was made more stressful by Ward5 being mad that we were basically in their way. The owner assigned her daughter to do the installation and I told her the date that we were having certain closets installed. She showed up that date and was angry there were "so many people" in the house. But she was advised in advance who would be there and when. She accused us of being in her way, essentially. Then she rescheduled the installation date and asked us not to be in the house from 8 am - 4 pm, which we did, but at around 5 that day, I had to run in quickly to grab some clothes for my kids. She was very upset and had a very emotional and unprofessional reaction, even though I adhered to her timeframe. So, overall, I wouldn't work with them again. I do think their real strengths are in the design piece, so I would have just paid for their design services, if I knew back then what I know now.

We have loved working with Ward 5 on our second home on Long Island. The experience has been seamless and we couldn't be happier with the outcome.

We were looking for a company that could take care of all the design and construction needs for our second home. Ward 5 has been a great partner in this process. They have been able to provide us with design consultations, selections for furniture and fixtures, and they have taken care of the construction. The experience has been seamless since they have been able to handle everything from start to finish. We couldn't be happier with how it turned out!

We've worked with Ward 5 for our last two projects and they were able to help us achieve the look that we wanted in both cases. The first project was a loft renovation in downtown Brooklyn, while the second was a duplex condo conversion in Queens. In both cases, they were able to help us get the space we wanted while also making it work for our budget.

Ward 5 Design is a great company to work with. They are very knowledgeable about design and interior design, and they listen to your needs to make the process as easy as possible. I've worked with Ward 5 Design on multiple occasions and I can't say enough about how great things turned out. They truly made my dreams a reality!

I worked with Ward 5 Design and can't say enough about how great things turned out. They truly made my dreams a reality.

We've had an excellent experience with them and recommend them to anyone looking for an architect or interior designer. They are extremely talented designers who have been able to create a space that is both aesthetically pleasing and functional.

Despite extensive initial discussion with our decorator Mimi, the first round of our Jackson Heights, Queens kitchen and bathroom designs were nowhere near what we had requested (style, color, finishings, or budget). The decorator seemed to struggle with the 3D software, so the visual presentation didn't correspond with our actual space (all the dimensions, scale, colors, and even window placements were off). The owner, Leni, took over and was keen to provide a design that we could be excited about—and she did eventually provide us with a something that aligned with our taste—but two contractors have told us that the features we most liked about the design are impossible to build. We had also been told that they would design the kitchen with Ikea cabinetry as we requested, yet after the design was presented with non-Ikea cabinetry, the owner announced that she doesn't like Ikea (she admitted the "miscommunication"). The designs were eventually delivered over a month past the proposed delivery date, and the plan was way, way over our budget. Furthermore, the decorator was late to meetings and frequently underprepared. A waste of time and money—sloppy and extremely disappointing.

Woah, I'm surprised at any neg reviews here. My BF and I are wrapping up a gut reno of our new prewar house (stressful!) and needed guidance on picking materials and fixtures and placing some of the furniture. I was at the end of my rope and couldn't handle the thought of making even MORE decisions...Luckily, I found Ward 5--ended up booking a consultation and then purchasing a whole design package. Our designer, Leni, couldn't have been more helpful! Shee's super responsive, funny, nice, AND full of cool ideas - a perfect combo!

Working with Leni and Ward 5 was a great experience and totally helpful in transitioning me and my husband to a larger, sun-filled house. Ward 5 got my casual, but luxurious vibe down perfectly. Our personalities are reflected in our home, leaving us really happy.

Working with Leni and Ward 5 was a great experience and totally helpful in transitioning me and my husband to a larger, sun-filled house. Ward 5 got my casual, but luxurious vibe down perfectly. Our personalities are reflected in our home, leaving us really happy.

Using Ward 5 Design was a great way to make a HUGE improvement in our home and still not totally break the bank. They really used our style and just gave us sound advice so we could pull it all together ourselves. Mimi was my designer and she's great. She was able to pull off a very bold eclectic look without being overwhelming. Shopped mostly antique markets. Didn't spend full price on one furniture item so far!