Paragon Stairs

We love are stairs and they were easy to put up. Pete was awesome to work with and really helped me out with what I need to do..

I recently reached out to customer service regarding some stair parts that were previously ordered. Their response was quick polite and efficient. I sent pictures of the columns that were single threaded where we needed dual threaded columns. They shipped the correct parts immediately. Talk about great after sales service.!!! Thanks Marissa st paragon customer service

Excellent product and professional service all the way. They stand out from the rest. That’s all I have to say.

I am overall very pleased with my experience ordering from Paragon, receiving a great product, and having support during installation. There were some small detractors, which I will get to later. I was looking for a spiral staircase and started with a web search. Amongst the results was Paragon. There is no direct pricing visible on their website. You have to contact them, which was straightforward. I received an offer in my email very quickly and was assigned to a single person who would perform the planning, drawing and guide me through the process. On a side note, even though I picked a mid-level staircase (pricing-wise), the cost was almost twice of some of the other companies I found online. I decided to stick with Paragon anyway for two main reasons: they are manufactured/built here in the US, and I anticipated that I would need support on short notice, which turned out to be true. I was able to schedule a shipment to my house with a fairly tight shipping date. The staircase arrived in a single box, on a pallet, and was unloaded by the carrier in front of the house it was going to get installed in. There were no issues with shipping/handling and delivery. The installation instructions were mostly clear and relatively easy to understand. All parts were clearly labeled, nothing was damaged, and the quality of the product, including the wooden treads and landing, was excellent. During installation, I did run into a few little snags. However, as I had anticipated, I was able to reach the same person I had been in contact with during the planning and purchase very easily by email/phone/text as needed and was able to resolve all questions/issues very quickly and satisfactorily. One of the few things I did not like was the installation of the handrail. This rail is a single piece of aluminum tubing. It looks very sleek once installed, but the installation itself was very difficult. I would have liked to be advised of this upfront, as I might have chosen a different rail type (wood sections) since I was installing by myself. Bending the tubing into place while installing it and trying not to yank out the screws holding it in place was not a lot of fun. The end result is gorgeous, but in hindsight, I might have gone with wood. So, in summary, if cost isn't the most important factor for your project, and you choose to decide to go with Paragon, you will receive a customized, quality product and customized, accessible support from the company when you need it. Those two things are priceless, or, as the gentleman I've been in contact with puts it in his email motto: "The bitterness of poor quality is remembered long after the sweetness of low price has faded from memory.” ~ Aldo (Sensitive Information Hidden) I can't say it any better. HU

Our company has ordered stair systems from Paragon Stairs several times over the last 5 years or so. We love their responsiveness, clarity, and attention to details. In the future, if we need another staircase, I'll go to Paragon!

Paragon reps did a great job of working out the details to make certain. We got the look we were trying to achieve. The product was very high quality and relatively easy to install.

The order process went well - Vincent is a good salesperson. When the pallet arrived, we were quite surprised to find the aluminum pipe that is central to the staircase had NO (as in N O N E!) packing, and was scratched. We spoke to Vincent who pointed us to a disclaimer about manufacturing defects in the raw aluminum. That's like saying eggs might be broken - and tossing them over the store counter with no carton!!! It's quite ridiculous to ship that pipe across the country with no protection.

Order small circular to access loft area in barn, was very pleased with final product, great fitment, looks great, was surprised at how sturdy the stairs were, assembly was clearcut....just cannot say enough good things here, they helped with the measurements and ordering, constantly updated me on process, shipping etc.,

Designing the staircase was easy with Dane’s help. The product arrived when expected and in perfect condition. Our contractor was able to install it with ease.

Overall my experience with Paragon was excellent. The staff was great at walking me through the process, outlining the options, and providing me with a diagram of the final layout. The communication for each step of the ordering process to delivery was great. I was kept appraised of the order status to shipping. The installation process was easy to manage (need two people at a minimum to install). The ending result was exactly what we wanted. My only feedback around possible improvement would be to provide more information around options such as railings, sizing of, and pricing. The website is easy to navigate but forces you to talk with someone to get details. That said the staff is great to work with!

Good customer service. Got prompt help! Friendly people. My staircase ended up looking nice, appealing to the eye. An attractive addition to my house.

This company really checked all the boxes on what makes a terrible business. Do not order any of these cheaply made spiral stair systems. I had to end up custom fabricating a lot of extra components to make their product structurally safe and secure for my customer. The coiled handrail is just a thin piece aluminum that comes scratched and dinged up straight from their warehouse. I had to sand everything down and prime/paint the whole thing for it to look decent. The customer service is terrible, non responsive and rude. After this whole experience and for what I paid after all the added repairs and fabricating to make the stair set safe and acceptable I could’ve just had something fully custom fabricated with better materials and not the dinky unsafe materials they use.