Pella Windows and Doors by Horne
Window Sales & Installation
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About Us
We have been serving western Michigan for over 50 years in the Window and Door industry. Contact us at www.PellaWestMichigan.com to find out how we can help your dream home become a reality!
Services Provided
Free home estimates, Windows, patio doors, and entry doors for any budget, service technicians, and installation.
Areas Served
60 counties throughout Michigan, excluding the Detroit area.
Category
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Business Details
Business Name
Pella Windows and Doors by Horne
Phone Number
(800) 968-2400
Website
Address
2120 Oak Industrial Drive NE
Grand Rapids, MI 49505
Followers
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Write a Review
5 Reviews for Pella Windows and Doors by Horne
Newest first
Average rating: 3.6 out of 5 stars3.6|5 reviews
Work Quality5.0
Communication5.0
Value5.0
HU-927195661
Average rating: 5 out of 5 stars
Great Service from start to finish - from meeting with salesman to saying good-by to installers, Available and responsive - always.
March 28, 2022
HU-536024930
Average rating: 5 out of 5 stars
Renee Patterson is a friendly and excellent sales representative. She made us feel comfortable on getting what she thought would best fit our needs. Answered all the questions we had and got back to us quickly. Not only would I recommend Pella Windows, I would recommend Renee to anyone interested in looking at Pella Windows as an option.
December 23, 2021
Attempt at getting a window repaired was a nightmare. Many months later the repair is still not completed. Poor and rude communication. Two different technicians with no communication between them as to what needed to be done. Will never buy another Pella window. Would NOT recommend this business.
February 5, 2021
sean_henry14
Average rating: 2 out of 5 stars
Roger was our sales rep and he did a good job overall. We had 9 Windows replaced in our home, the Windows work and are nice looking and the installation appears ok. I did have a major issue with the lack of preparation and clean up. My five year old nephew found a nail on my deck under one of the Windows the day of the installation, I started looking around and found nails and screws all over my deck. After that we went inside and found my dog chewing on a 1.5" staple, later we found two more staples on our floors. I also found a lot of metal shavings on the outside of my home on the ground underneath the Windows, these are sharp pieces cut with tin snips that can easily cut someone's bare foot or one of my dogs. I spoke to Shaun Precous, a manager and he wasn't very helpful. He said he was sorry it happened and that I should go outside and clean up the nails myself if there were any. Then the next day he offered to send a crew to my house, of course he only offered this after I told him that's what I wanted done. However, I didn't want it done the next day I wanted it done now, we spent 4,660 dollars and I spent two hours cleaning up metal and nails and screws. Also there is an oil stain on my driveway from the installers truck that wasn't there before he parked on my driveway. I attempted to contact Roger but have not heard back from him either, so at this point I get the feeling that he got his money and no longer cares about me. Not a great experience, I had wallside Windows do an install on my previous home and it was much better, I should have continued to do business with them.
June 3, 2016
Comment from Pella Windows and Doors by Horne:
We are very sorry that your experience was anything short of highly satisfactory and we apologize for your disappointment. If there is anything we can do to assist please let us know. You can contact us at info@pellabyHORNE.COM. Thank you.
Roger was our salesman and he was patient and explained everything very well.
The installers were very friendly. I watched them install my door and they did excellent work. I was very satisfied with the finished product. It was a quality door and it fits the space very well.
July 12, 2014
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Frequently Asked Questions
How is Pella Windows and Doors by Horne rated?
Pella Windows and Doors by Horne is currently rated 3.6 overall out of 5
What services does Pella Windows and Doors by Horne provide?
Pella Windows and Doors by Horne provides the following services: Free home estimates, Windows, patio doors, and entry doors for any budget, service technicians, and installation.
Where does Pella Windows and Doors by Horne provide services?
Pella Windows and Doors by Horne provides services in the following areas: 60 counties throughout Michigan, excluding the Detroit area.
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