I hope you all read this, because this is amazing. I usually hang out on the kitchen forum,

but had to come here on the Appliance Forum back on September 30, 2007, to ask for advice about

some appliance problems I was having. Since then, I have had almost all issues resolved favorably. I have to tell you about how effective

posting on Garden Web can be and how WONDERFUL U-LINE'S CUSTOMER SERVICE HAS BEEN! The issue that was most recently resolved was posted

on the link above. Here's the original post:

I bought two under counter U-Line refrigerators. One with ice and the other with a freezer. The one with

the freezer went out. Service tech said to call U-Line to get authorization for a new compressor/freon/or replace the unit. They

wanted me to FAX my receipt. I did, but the year was left off this handwritten receipt FROM THE DISTRIBUTOR. U-Line wanted a full date,

which I don't blame them. Contacted distributor who says, "Oh, those models we sold you were older models and you bought them 'as is with no

warranty'. I DID NOT. When I bought them, they did tell me that there were newer models out, but these still HAD a warranty, brand new, in the

box. "No different than buying a year end model car," is what they said. I said my receipt said no such thing as not having a warranty, but it

DID have my check number on it. They asked me to FAX my receipt, they claimed it was not an invoice but a purchase order...and they're

invoices are computer generated. They then Faxed me an invoice with misinformation on the invoice and now it says 'as is, no warranty.' It

had my check number, and information that it was shipped to an old address, which it was NEVER SHIPPED. My husband and I went across town

and picked these up ourselves. The key here is I paid them by check. My check was dated on 8/14.04 and cashed on 8/16/04 and is on ALL of these

receipts (mine and their fictitious receipt). This receipt they faxed to me that they said they gave me was dated 8/23/04, which is totally

BOGUS.

I thought, forget them, I still have five years on the compressor, so I took my check and faxed it to U-Line with my

receipt. U-Line said that ...and I'm silently screaming here, that my unit was manufactured 14 YEARS AGO AND IT'S OLD FREON, they don't have

parts, and they will not warranty this unit.



I do have the distributor's company in a 'lie' about the receipt, but U-Line says I need to deal with them. I'm out a

machine. I have a 24" 'hole' in my cabinet space and the other unit is acting up. I wish I NEVER BOUGHT these U-Lines. NOW. WHAT WOULD YOU DO?


Â

On March 30, 2008, almost six month later after posting here on Garden Web, I opened my

email inbox and there was an email with the subject line " Your U-Line Product".Â

I almost didn't open it because I did not recognize the sender. Now I am so thankful that I did. Here is what the email said.

"I'm new to the Internet Blog environment, but came across your post this morning. I'll be out of town most of the upcoming week, but will be available via email. What's the status of your situation? I might be able to help out, I'm concerned about your poor experience with the purchase of our products and want to work with you. dean@u-line.com



Dean Byczynski

General Manager, Customer Services

U-Line Corporation"

Well, after multiple emails between Dean and another lady, Pat, I want you to know that U-Line replaced BOTH of my U-Line units at no cost to me! Can you believe it? I have only installed one unit, because I did purchase a third unit, but I think I'm going to put this to use in a college dorm. I just cannot tell you how absolutely amazing Dean Byczynski and his staff has been. I would absolutely buy from them again and my new under counter fridge works wonders around the first one I had that was so old. If anyone want to help me thank Dean for helping me, I would appreciate it. In no way was U-Line obligated to help me, but they did. I am so deeply grateful. I still need to write Dean myself, but wanted to let all of you know how fantastic and satisfied I feel today. It gives me hope knowing someone does respect our situation and cared enough to step up to the plate and make this right for us. We are very, very grateful. Please consider U-Line. There customer service cannot be beat.