I would talk to a lawyer.

Thank you! We are trying to connect with the builder if they can set up a meeting to see if the issues are as per their specification book or not before declining our requests. Book has mentioned these points very clearly what is acceptable and what is not. And my apologies Island is chipped off @ 3 places. No cracks. And Counter in front of pantry is chipped off at 2 places.Builder is either delaying in responding to our emails or cancelling the scheduled meetings. I will update on this soon. Your suggestions are highly appreciated and will help us in this situation.

Until those things are fixed do not pass papers no matter what's promised you & when-unless it comes from a judge. Once they get it signed & money, very likely you'll never get the work done & will be more of a nightmare. Unless they're willing to sign an agreement with you specifying all the work that needs fixing & when it'll be fixed, I highly suggest hiring an attorney. Not only will you be sparing yourself aggravation from chasing them down but they'll see you're very serious by hiring legal council.

I meant closing on this house.

I agree with dogmom5...don't close until everything has been dealt with. The upgraded granite = you should get what you paid for. Granite needs to be dealt with. Ask the build team what it means to THEM if you don't close on the deal?

Put the ball in their court. I would also contact a lawyer to clarify YOUR position as to what you MUST do (legally) vs. what you can walk away from (what penalties, etc). Find out your legal standing. Once you know your legal status, you can negotiate from a position of power.

Closing date delays will cost the builder MORE than they will you. I can guarantee it. Once they find out you will NOT close on 3 September, they will probably hustle up and get things done. Once they have your money...you will have a HECK of a time getting anyone to help you. It is all about "the money". Use it to negotiate.

Had a meeting with the builder team.

Builder team inspected the granite island with us and we
showed them all the pictures we had taken before they filled the chipped areas.
Plus today they found more issues
including small cracks in the island. Builder verbally agreed on changing the
island only. And said they will ask me to approve the slab for granite that is
matching with the rest of the counters.

My granite is White Spring and it has lot of characters
and variations and also color changes with the every new slab. When I went to
choose 3 slabs, granite guy suggested me to choose from the same lot otherwise each
slab will be different since it is natural stone. I hope builder will agree on
changing everything. Since seams of the counter has visible gap and backsplash joint
behind the sink and joint in front of the sink is also not aligned. And counter
in front of the Pantry is also chipped off at multiple places.

Stairway paint : Builder is not ready to take care of it
right now. Verbally they are promising in the future (before warranty expires),
if the paint starts peeling off, they will paint the whole structure once
again. And not ready to put this in writing.

I wish this meeting had scheduled earlier. We are now only 24 HOURS away from closing date. And I have to still wait for the concrete solution on the issues we have reported. Thank you everyone for your support.

I would type up what they and agreed on and get the builder or the builder's representative to sign it before you close. Good luck with your new house.

Verbal agreements mean nothing to some, especially when money & profits or loss of them are involved. Just meaningless words. Always get everything in writing-it's a contract & more binding than he said this will happen when. You have no guarantee they'll keep their words & likely not. You're paying big bucks for your new house. They're not doing you favors- you hired them to get a job done. There's absolutely nothing wrong with protecting yourself & asking for everything to be written down. Not sure why you wouldn't protect yourself so easily. I really hope this works out for you. Please let us know.