No, and the culprit is improper pitch, a common installation error. Also, what is that blue green thing in the background?

They forgot the pitch. We had the brick layer redo our front porch three times till he got it right. Simple guidelines exist for how much pitch is required on hard surfaces for proper water runoff. I’d have him redo this because it will drive you crazy, unless you enjoy tennis court style squeegee-ing as a hobby.

thanks for the comments. and the blue green thing is hydroseeding, which saves us some money but will need to wait for 4-6 weeks

That is not normal at all. The contractor who installed it did not pitch and level it correctly. If they have a warranty they should readily come back out and correct it. You need to always pitch patios down 1inch for every 10feet away from any house or building. If the water comes back toward the house it may eventually erode your foundation.

@alex The video and photo were enormously helpful. To echo others, the installation does have a flaw relative to drainage, but apparently is isolated in the center. If pitch were incorrect across the whole patio then the whole patio would be holding water. You simply have a low spot, albeit a large one.

Your issue is solvable and falls within the normal terms of most landscape contracts as a warranty item. Call your contractor and show him or her the video

For the record: Standard pitch on 99% of brick patio installations is 1% or 1" every 8'. Standard pitch on concrete patios is 2% or 1" every 4'. Brick patios therefore do drain a bit more slowly. Your wall and patio are nice additions to the home! Congrats.

thanks @K&D, @Leland, @l pinkmountain for the comments! I have contacted my contractor and they admitted they didn't do it right and they'll come back to fix it.

@l pinkmountain, i don't have french drain around the back of my house but the water is supposed to go from my patio to the yard and then to the other side of the yard (the fence at the end of the video is the lowest point). My contractor did mention that once the lawn area fully established, we might have standing water at the spot that connects patio and yard (see 00:34 in the video) and a french drain might be needed, but he'll wait his foreman come take a look first and then we'll decide.

You could have problems in two potential spots. 1. as we have discussed, the water has to drain away from the house and away from the patio. 2. the water has to go somewhere and it could cause erosion in that spot, or puddle up. In that case, you can "drain" it away, but again, it has to have someplace to go. Or, it can sink into the ground at the "away" spot, so as not to cause a problem. Most yards have a combination of the two strategies. This is usually calculated and worked out before hardscaping, since hardscaping ipso facto causes a drainage concern since the hard space is no longer absorbing water. One can determine how much water will run off by calculating the area of the hardscape plus the annual rainfall in the area. Plan for the larger end of the possible rainfall spectrum.