Has anybody else had squeak issue with Fuzion laminate?

last year

last modified: last year

I had my laminates replaced back in Jan. 2022 and we installed Fuzion Atlantis Grotto 12 mm. I was so happy with the look, strength, and everything else. A couple of months after we moved in, where the traffic was higher, they started squeaking and making noise. It was one or two spots first and then escalated and spread everywhere. I asked the supplier for an inspection but they simply did not accept this is a manufacturing or design flaw and denied my claim!

They argued since the floor was not level and also we put stuff on the laminates the warranty is void! Our apartment with a concrete floor had the old laminate for 6 years and I don't understand why leveling was not an issue there? besides, who is responsible to check if the subfloor is ok for installation?! Or maybe other folks keep their home without furniture and cabinets?!

Some of the squeak spots are 20 ft away from any furniture or cabinet, even inside a room where transition splits laminates away, I don't know how this may make laminates faulty?

These laminates are made in Germany!

Would appreciate your input...

click to see the noise

Featured Answer

PRO

G & S Floor Service

last year

last modified: last year

Low spot in the subfloor. The flatness is out of tolerance in that area. Tolerance is 3/16" over 10 feet. Which is a lot of error allowed. The area making noises is over tolerance. The installer is responsible for subfloor prep to make sure it meets manufacturer's guidelines prior to laying the floor. This can be a spot that they missed or they did not do any at all. Flooring will need to be removed and subfloor flatness restored.

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Comments (8)

PRO
Patricia Colwell Consulting
last year
What was used for the material on top of the concrete I use foam underlay for laminate and you also have to make sure there is space for expansion along walls and usually in doorways you use transitiin strips , These floor move a bit with diffent levels of humidity and so that needs to be allowed with that space around the perimter of the room. My gues is the floor expanded and had no where to go so it buckled slightly .
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Cyrus M
Original Author
last year
last modified: last year
@Patricia Colwell Consulting We used IIC 71 underlay foam, and as far as I saw, they left enough gaps near the walls
PRO
Patricia Colwell Consulting
last year
Then I guess the floor was not level and had gaps somwhere in the subfloor .
Cyrus M
Original Author
last year
@Patricia Colwell Consulting then why former old laminate had not this issue?
elcieg
last year
You should be having this conversation with the installer, not the manufacturer of the floor.
millworkman
last year
The old laminate may have been thinner and or more flexible and gave more over the gaps from being not flat.
PRO
G & S Floor Service
last year
You may need a bigger expansion gap than what is currently there. You can have the baseboards removed and have them cut the dry wall for a added 1/2" of exoansion gap. Take another look around the door jams. Depending, on the thickness and profile of your casings. Expansion gaps here can end up being smaller than the manufacturers recommend gap. Which can cause the floor to pin in place and slightly buckle. A plinth block may need to be added for a larger expnasion gap or a new casing design installed.