Pegram Builders

This company extended our existing deck 6 feet, and built a screened-in porch on part of that deck. Overall, we use the porch and are happy to have it. However, there were several issues along the way to it's completion. There were miscommunications between the project manager and crew on a few occasions that affected the work. They did not do what they said they were going to do, a number of times. They did not start my job, and finish my job before they went on to other jobs. As they were installing a beam to be attached to the house, they actually shoved the beam so hard it came through the wall in my kitchen. The company did repair the hole in the kitchen wall. They did not install the outside door properly, the first door itself being too small. I had to send a video of the door blowing off the track before they would come out and address the situation. Then the second door they put in was warped at the bottom. They refused to switch it out. Also the trim pieces around the screens are too short, there are small gaps in several of the corners. Pegram Builders refused to fix this. Initially, the contractor and project manager were very professional. I resented the fact I had to become a Bi--- to get the job completed. On a more positive note, the ceiling in the porch looks great!

STOP NOW. LOOK NO FURTHER. If you are looking for deck work - these are the guys. They were on time, every time. They followed up when they said they would. They listened to what we wanted and added suggestions based on their experience and understanding. We doubled the size of our rear deck and enclosed half of it with a gable roof and screened in area. The entire deck, off the second floor is now 16x30. This was space we never used until the addition - now its the most popular space of the house. Pegram did the work without us ever being on site. They provided updates, photos and a great web site for us to track the progress. Our project manager was Seth. He helped us make decisions and kept us updated whenever we needed. Seriously - I was impressed with the level of customer service, their overall concern for our satisfaction and the outcome of the project. Don't spend any more time looking for a deck contractor. Call Pegram today!

Pegram Builders rebuild both of our decks and they did a great job. They look good and are built very well. The staff was both professional and courteous and was always quick to answer any questions I had. It was a good experience and I would recommend them.