Backsplash Installers in Stephenson County

“I have been working with a general contractor over the past year on a large renovation project and have been very disappointed with the overall customer service, project management, communication, and cost of the contractor with whom I’ve worked. As a result, I decided to outsource the final finishing work to another contractor, in hopes of finding a better experience. I was looking for a contractor who could meet my expectations in terms of professionalism, quality service, schedule, fair pricing, reliability, and trust. I found that with Mike at Edge Construction. I contacted Mike at Edge Construction after hearing an advertisement on the radio. Mike responded promptly and offered flexible times to review my project and offer a quote (free of charge). My finishing project included installing baseboard and door jamb trim throughout my house, as well as installing several custom closet doors. During the consultation, Mike walked through my property asking questions about what I wanted, what was important to me (cost, material, timelines, etc.), described how the work would be done, and explained options for materials and methods to consider. Knowing that cost was a key consideration for me, Mike offered to unbundle his services to allow me to work directly with his recommended suppliers to keep my price at his cost (the tradeoff being that I took on the responsibilities of coordinating timing, material ordering, material defect management, etc.). Mike was able to offer me a rough estimate at the time of the walk through and followed up within a week with a formal quote. The quoting and contracting process was casual but comprehensive. Mike offered a low pressure buying experience, with information and options to meet my needs. The estimate overall was provided at a very fair price point, with some portions being significantly less expensive than other contractors. Something that differentiated Edge during the quoting process was while reviewing the project with me, Mike talked through the projects I was asking for directly, but also offered insight to additional areas with which he could assist to improve the work of the other contractor. What struck me is that while talking through those additional areas, Mike was very respectful of the other contractor’s work (complimenting some portions of it), as opposed to degrading it to build an “up sale” opportunity, but was straight forward in expressing his recommendation. During that discussion, he suggested that I bring those areas to the contractor’s attention for resolution, as that is what he would do if it “was his house”. Mike was most concerned with helping provide a quality complete end product that I would be happy with, regardless of who was doing the work. I ended up having Edge Construction address those recommended areas (which Mike agreed to do at a very low price), in addition to the original finish work Mike quoted for me. Even though I took on the responsibility of ordering materials and coordinating schedules from suppliers to reduce the overall project cost, Mike did assist me by offering a final review of the material order and even following up with the supplier at one point when the material delivery was delayed. Edge Construction remained flexible with their schedule and accommodated my needs very well during material procurement. Once the materials arrived and Edge Construction began their work, I was impressed. The team was very professional, friendly, cleaned up the job site each day, and even accommodated some small on-the-job requests I made. Mike checked in on the work with his team and remained a point of contact for me, to assist with any questions or needs I had along the way. The job took about 1.5 days longer than planned, but was primarily due to unanticipated complexity and additional time needed to do the job correctly. When those complexities and associated schedule extensions were identified, Mike communicated that to me to ensure my expectations were managed. Despite the slight extension to timeline and unexpected complexity, the project came in on budget. At the closure of the job, Mike walked through the work and addressed any questions I had. Mike was prompt to provide an invoice at project closure and flexible with my payment schedule. I was very satisfied with the quality of the work and project overall. I have since worked with Edge Construction on an additional finishing project (trimming the windows) and plan to work with Edge to trim my kitchen island. Edge has continued to provide good customer service and quality; while remaining responsive, flexible, fair, and well-priced through those other projects. I finally found a contractor I look forward to working with again in the future.”

“Todd's crew transformed our basement into a beautiful in-law suite. The guys were great at telling us what they were going to do, before they did it. They take pride in their work.”

“We hired Tony to do a complete kitchen remodel, which started in late January 2013 and ended at the end of March. He had worked with us in the past on smaller projects, including installation of a solatube in our living room and a bathroom fan. Chris managed the project at our home, but Tony was available whenever we needed him to answer questions. The quality of the work is excellent and we are very happy with the end result. We worked with Cabinet Masters for the design and Tony's company was in charge of the demolition and installation. We would recommend Tony to anyone thinking of remodeling or repairs for their home. Any issues that we might have had, which were relatively minor, were fixed to our satisfaction. For instance, the grout between our countertop and backsplash was cracking a couple of months after installation and Tony had someone come back and redo the work, no questions asked. With any project, unforeseen issues arise during construction and Tony and Chris were quick to let us know what was going on and how that might impact the cost or timeline for the project. All of the subcontractors that Tony hired were topnotch as well and the we are very pleased with the quality of their work. They communicated well with Tony and, again, if there were any issues, they were resolved quickly and to our satisfaction. In fact, the plumber that Tony used noticed that our downstairs toilet was pretty old and used a lot of water. He suggested replacing it during the remodel to save us a trip charge and helped us get the city of Madison rebate on toilet replacement. Since our kitchen remodel, we hired Tony's company to come back and work on issues that arose last winter with our sunroom. He was one of the contractors that works with Green Madison and Focus on Energy, so we were able to get two rebates back from them for a portion of the cost. The work they did surpassed our expectations in terms of energy efficiency and aesthetics.Tony worked with us on the Green Madison recommendations to figure out what was necessary to prevent ice damming and water leakage and what was more of a comfort issue. We fully intend to use Tony in the future to fix the issues that were more comfort related. We would highly recommend Tony to anyone who has a large remodeling project or for more simple home repairs. You might be able to find people to do the job cheaper, but we doubt you'll find anyone who could the job better and that is easier to work with than Tony and the rest of his staff.”

“We used CDSM to redo our outdated kitchen and open it up to the rest of the house. Scott is pretty creative and can see things I couldn't. He has an amazing ability to re-imagine a space’s potential and be able to communicate those ideas through 3D modeling. I really appreciated how he first got to know how we currently use the space and envision using it after the remodel. It helped that Scott was an avid cook and understood what it was like to move and work in a kitchen. The construction process was smooth and it was huge how he helped us to plan out how we would survive without a full kitchen. We set up a mini situation in our downstairs, ate out at times, and changed what we consumed. It helped that they minimized the amount of time we were without use of our kitchen. Communication was always available (including me texting at 8 or 9 at night) and dealing with just one main person made the process feel so much more controlled. The kitchen they created is absolutely beautiful, way more functional for our needs bright and updated, AND they left our house clean (maybe cleaner than I originally had it ;). We will use again. Thanks Scott!”

“I had my bathroom remodeled by Luxury Bath Systems & Kitchen Design Studio. They did an absolutely spectacular job. The remodel was don abut a year ago and still absolutely love it. Mandi did a great job of helping us pick everything out. They were prompt, courteous, and professional throughout the entire process. I highly recommend Luxury.”