Custom Closet Designers in Sedro Woolley

“After posting our original bad review (see below), Mark called us and deeply apologized for the screw-up. He said he wanted us to be happy with their services, and offered to have the mirror re-measured and re-installed free of charge. They just came over to remove the old mirror and re-install a new one, and this one looks fantastic, just the way we had imagined it. Thanks to Mark for handling this situation gracefully and thanks to Dennis and Ron for taking extra care to make sure the installation was exactly how we wanted it. *** We gave them 3 requirements for the home gym mirror we wanted them to install: it should start above the outlets, be 6 feet tall, and go wall to wall, left to right. Michelle sent us a design that looked good to us and we signed off on it. When the installers came we realized that the mirror had a 2 inch gap on the left and right, instead of going wall to wall as we had specified. So I called Michelle. She first told me that the 2 inches were necessary for the installation. That was not true. The installers had just told me that they only needed 1/2 inch on either side, so I told Michelle that. She then replied that if I didn't like the design I shouldn't have signed off on it. Only after looking at the design again did I see a small "2"RV" hand-written on both sides. How am I supposed to know what "RV" means? The drawing of the mirror does not show the wall or the gap, and therefore it's really not obvious that there would be a gap. Michelle next said that if I wanted it fixed I would have to pay in full for the new parts and installation. Although I do realize our mistake for signing off on the design, I think that above all it was her mistake for not having designed it according to our specification and for not making the differences in the design clear. She did not acknowledge her error, did not apologize, and did not offer a solution that would solve the problem. The whole point of paying $1265 for a mirror was so that we would have a custom size going wall to wall. We considered buying a set of mirrors at Ikea for a fraction of the cost, but we didn't do it because we really wanted the wall to wall look. We are now stuck with a very pricey mirror we thoroughly dislike in our new custom house, and there is nothing we can do about it.”

“Great design specialist. So many good ideas. Not only do we have a beautiful master closet but also an organized garage and pantry. Reasonable prices, many choices and locally owned.”

“We expanded our master closet in 2015 and the design work and install was done by Sam. We loved how it turned out! We just recently sold the home and the closet was a BIG selling point ! When moving to our new home, we didn't hesitate and called Sam right away to work his magic once again. He is quick to respond and very professional, installation quality is great! Once again we have our closet storage needs met to our liking. Thank you Sam!”

“Susan helped us with our Entertainment center and we were so happy with that we also ordered a Pantry for the kitchen. Susan was very prompt with estimates and gave us very good advice. She modified designs to make each unit perfect for our situation. I am especially happy with the basket in the pantry. I would never have thought of it without her suggestion. She is great!”

“Wendy was awesome in her organization of our kitchen pantry! What started out as chaos, ended up having custom built shelves that fit perfectly in our double wide mobile home. In addition to creating the perfect shelving unit for our pantry, she also had an attachment for mops/brooms, etc so that everything was just in the right spot! She works great with the older population and is very patient and explains everything! I really like that our donations went to good causes. That was very important to my mom (who is close to 80) as she wanted to be sure that her gently used items were given good homes. It's harder for older adults to have change and move things around, but Wendy was sensitive to that and provided lots of opportunities for my mom to keep whatever she needed and she helped her get rid of things she just wouldn't use anymore. I give Wendy 5 stars and we already have plans to work on my office/sewing room and outdoor shed!”