Flooring Installers in Stockton

“I'm giving five stars, not because everything went perfect, because in fact it didn't. BUT - the company did do a great job at resolving the issue. It's easy to give a five star review when everything goes as expected, but how a company handles challenges can be more important. I hired them for a medium size (about 1000' sq ft) tile job with a fair amount of complexity (herringbone pattern - tons of cuts). Johnny M. the sales person helped us match a tile that we brought with us a sample (tile was excellent quality by the way), and helped choose a grout. We quoted the job with several places, and they were on par and local so we choose American Flooring and Cabinets. We scheduled the job far in advance (almost 2 months I believe), and alloted about 10 days for the jobs completion. Long story short, the tile person they had scheduled completely failed to do the job within the window (a condo that I rent out out, so down time costs me money). Andy with the company did do a great job of finding another installer (Chris) who is from their Pensacola branch I believe. Chris told me exactly what he was going to do, when he was going to do it, and without fail lived up to his word. My wife and I can't be happier with the result. While I wish things would have gone smoother during the original install, I can say that they never wavered in their responsibility for the job, and really came through to complete it to our lofty expectations.”