Basement Remodelers in Baldwin

“Very knowledgeable, professional and meticulous in the quality of their work. We were kept up-to-date with timelines throughout the entire project. The basement reno was the first major home reno we have done and this experience was exceptional. We highly recommend Custom Cellar Renovations and would definitely work with them again.”

“Patricio was an amazing contractor to work with. We did a full house renovation this past summer. one Kitchen, two bathrooms, Engineering Floor in the whole house, Interior Garage Floor and exterior interlocking, wood deck in the backyard plus many other details and spaces. Patricio and his crew were courteous, kept us informed about options and pricing, provided creative solutions to maintain us in budget and kept to the timeline for the job. From start to finish they listened to our concerns and were right in line with the look and design of the new spaces we wanted. The price was right and I feel we got a lot more than any other company would have done. This was no a small job with multiple unforeseeable issues that were resolved by Patricio to the last detail providing my family with peace of mind on all the options we choose. This is clearly a company that has integrity in their work and cares about their customers needs, something that is difficult to find these days . I will definitely use them for future renovations and recommend them to my friends.”

“Overall, we were very happy with Penguin and the finished product was of high-quality. Claudio, our finishing supervisor should get an 11/10. He showed incredible professionalism, skill, and commitment to making the customer happy. He ensured all the issues we faced were rectified. He was so personable, responsive to our needs, and genuinely knew his stuff. If Penguin has any concept of what is good for their company, they will make sure he never leaves and promote him right to the top. People who were also particularly helpful and clearly put the customer first include Robert, Joe and Angelo. They all played their part in trying to make the process as smooth as possible. Along the way, our primary frustrations were of the poor communication. We often had no concept of which trade was coming and trades sometimes did not know how to access the lockbox. The Calendar was not updated beyond the first day. Probably the biggest frustration was the lack of presence or availability of our assigned site super, Walter. Severe floating floor and issues with sanding of the walls could’ve all been detected along the way. Instead, they had to be dealt with at the end of our project and only thanks to Claudio were they addressed in a thorough manner. After these issues, I do think Penguin would benefit from having a customer care service or quality assurance department which the customer could reach out to throughout the duration of the project. In our case, we often did not know who to communicate with for a given issue and ended up calling multiple people at one go. Needless to say, this took time and added stress and for the premium that you are paying, this should not happen. My advice to any future customers would be to make sure you know exactly what you want done ahead of time and have a very concise plan. Things move very quickly and there is very little margin of error to fix things. As a result, I think it is imperative for homeowners to be involved in every step of the project to make sure any mistakes can be fixed right away. Despite some of our minor frustrations, clear positives were there adhererence to a promised timeline, the very professional trades, scheduling flexibility with the start date depending on our schedule, the high quality of finishings, and again, the amazing Claudio. His help at the end of the project almost made us forget our frustrations during the project. He truly is a star and his commitment to customer satisfaction went above and beyond what we had expected. Overall, we are so pleased with our basement and are already thoroughly enjoying it. We would highly recommend Penguin (as long as Claudio’s part of the package), and would not hesitate to use them again.”

“Excellent work! Excellent Service! On time & on budget! Bonus: savvy with style trends & tech APPs for door locks, timers, etc.”

“Very professional, polite individuals. They listen carefully to your needs and do exactly what you want to be done. Very affordable and cost effective.”

“Very efficient workers bathroom Reno for my elderly parents was done well with all safety measures ensured. We are all very happy with the results.”

“Sunstar contracting our family has worked with for multiple house renovation projects over the years house projects including , main floor new kitchen , flooring renovation, basement completion. Paul and his team are personable. The team works with integrity and we can trust the work, the prices and getting the work completed. Our family members when ever something comes up with the house not only renovation projects but including repairs roof , plumbing leak say 'Call Paul'. He will direct us on the solutions and is always there. The company has a depth of experience from building houses to renovation projects. Thank you.”

“This is the third times I have used rihan . Each experience has been excellent and this time was no different . His workmanship is superb and his punctuality and timing of completion were exact . The overall job came out excellent and very beautiful and once again - rihan did not let us down . I would highly recommend his for anyone needing his service . It will be a great decision . Shakira aryan”

“We have hired and worked with Seilis Construction on multiple occasions, and they have quickly become our go-to for any home renovation projects. Whether it is custom built-ins for storage in the basement or a custom design to tie in our gas fireplace, Kalven and the Seilis Construction team time and time again take our vision and bring it to life: on time and on budget. Kalven works with you to determine materials and cost while maintaining the integrity of your home and project (and for us, future sale potential!). I highly recommend hiring Seilis Construction for your next project!”

“One word. Amazing. Get work, fair pricing and efficient. The contract was well laid out and timelines were met. Beyond happy with my bathroom.”